If you're using third-party insurance (not purchased through ShareGrid), it must be verified before you can rent gear. ShareGrid confirms that your policy is active, meets coverage requirements, and includes the proper authorizations.
Third-Party Insurance Verification (Non-Hiscox)
ShareGrid will contact your insurance company to verify your policy.
During this process, your insurance status may show as "Waiting for agent reply."
The verification timeline depends on how quickly your provider responds.
For a step-by-step guide, see: How to Add and Verify a Third-Party Insurance Policy on ShareGrid.
Hiscox Insurance Users
If your policy is with Hiscox, verification usually happens within a few hours.
However, delays can occur if:
ShareGrid is not listed as an authorized party on your policy
Required coverage details are missing
Steps to Complete Hiscox Insurance Verification:
Contact Hiscox and ask for a Certificate of Insurance (COI).
Make sure the off-premises business personal property coverage limit is clearly shown in the description box of the COI.
Have Hiscox send the COI directly to insurance@sharegrid.com.
Verify that ShareGrid is listed as an authorized certificate holder.
Without this information, your insurance cannot be approved for rentals.
Common Issues & How to Avoid Them
Slow Response from Providers: Ensure your insurance details are complete and up to date when submitting them to avoid delays. Please feel free to contact your provider and ask them to respond to our verification email.
Policies must not set an aggregate or per-item limit.
Policies must include “Rented Equipment from Others” coverage: It must cover off-premises rented gear.
Ensure the policy is of the correct type: Homeowners, renters, and general liability policies are not accepted.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.
Disclosure: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only and contains general information only. ShareGrid is not rendering legal, financial, accounting, business, tax, or other professional advice or services by means of this communication. This communication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.