To maintain a secure and trusted community, ShareGrid requires all users to verify their accounts. This process is crucial as it determines your ability to request rentals, ensuring transparency and safety on the platform. This guide explains what you need, the typical timeframe, and how you can help speed up the process.
What You’ll Need
To verify your account, submit one of the following valid, unexpired photo IDs:
Passport
U.S. Driver’s License
U.S. State-issued ID Card
Expired or unclear documents will delay your verification. Please note that if you submit a foreign passport, you will be asked to provide a copy of your U.S. visa.
How Long Does Verification Take?
Most verifications are completed within thirty minutes during standard business hours, which are 8:00 a.m. through 4:00 p.m. Pacific Time. However, timing can vary due to:
Document Quality: Blurry, cropped, or expired IDs must be resubmitted.
Photo Clarity: Ensure your ID photo is well-lit, glare-free, not inside a sleeve, and shows the full ID.
High Demand: Processing times may be longer during periods of high volume.
You’ll Be Notified When Verified
Once your account is verified, you’ll receive a confirmation email. After that, your account is ready to use.
How Verification Status Affects Your Rental Requests
Account verification plays a critical role in your ability to request rentals. Depending on the status of your verification:
Pending Verification: If your verification is still awaiting approval, rental activities might be delayed, and you won't be able to proceed. To expedite the process:
Ensure your submitted ID is valid and current.
Follow all on-screen instructions during the verification process.
Verify that uploaded documents are complete and clear.
Completed Verification: Once your account is verified, you can proceed with rental requests. However, for pending rentals not finalized during verification, follow the steps outlined in "What to Do After Verification."
What to Do After Verification
If you attempted to submit a rental request during your verification process and it was not successfully completed after approval, you will need to finalize the process manually. To do this:
Once your account verification is complete, you can proceed with finalizing your rental request. Follow the steps below to ensure a smooth and efficient process.
Additional Tips
Ensure that your payment method is valid and has sufficient funds to avoid delays during checkout.
If you encounter any issues, consider reaching out to customer support for assistance.
Make a note of your rental confirmation email or reference number for future reference.
Step 1: Access Your Cart
If you were in the process of creating a rental request, navigate to your cart by clicking the cart icon located in the top-right corner of the website or app interface. This is where all pending rental requests are stored for checkout.
Step 2: Review Your Rental Request
In the cart, thoroughly review your rental request to ensure that all details, such as the items you wish to rent, rental dates, and any additional options, are correct. Double-check that no critical information is missing.
Step 3: Complete the Checkout Process
Once you confirm that everything in your cart is accurate, proceed to finalize the transaction by completing the checkout process. This typically involves providing payment details, confirming the rental terms, and submitting your rental request.
Tips for a Faster Verification
Submit only valid, current ID documents.
Check for accuracy before uploading.
Avoid shadows, glares, and obstructions in ID photos.
For a step-by-step guide on how to complete the verification process, please visit:
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Need Help?
If you have questions or need support, our customer service team is happy to assist!