After your ShareGrid account is verified, you can begin using the platform. Usually, no additional steps are required unless you make significant changes to your account or want to rent items beyond your current limit.
If your account is unverified, you can start the verification process by visiting the ShareGrid verification page under Settings > SMS & ID Verification and clicking the "Start Verification" button to follow the steps provided by OnFido, ShareGrid's ID verification partner. This ensures your identity is verified through a secure and efficient process.
Here’s how to check your account status:
Verification helps secure the platform by confirming user identities and enabling trusted transactions. It creates a safety net for both renters and lenders to reduce risks during activities on ShareGrid.
1. Check Your Email
You will receive a confirmation email once your verification is complete.
2. Check Your Notifications
Log in to your ShareGrid account and check for any notifications for updates.
3. Check Your ID and SMS Verification Status Page
Log in to your ShareGrid account, click on your profile image thumbnail, then go to Settings and select ID & SMS Verification.
4. Paused Rental Request
Log in to your ShareGrid account and click the mail icon to go to your message center. From there, locate the paused rental to access the rental status bar on the rental page.
If you started a rental request during verification, please complete the rental checkout in your shopping cart to ensure smooth processing.
Ongoing, Re-Verification, or Additional Vetting
In some cases, you may need to take extra steps even after your initial verification. This can include, but is not limited to:
Your ID or verification has expired
Unusual activity is detected on your account
A large order is placed
Our automated system requests re-verification or additional steps
Please be sure to provide a valid ID and follow the verification instructions carefully to avoid any delays. Quick responses to any requests from the ShareGrid verification team will speed up the process.
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Need Help?
If you have any questions or need assistance with verification, our friendly customer support team is here to help!