Looking to rent gear on ShareGrid without unnecessary hold-ups? This guide covers the approval process and how to resolve common issues—so you can rent with confidence and speed.
Step 1: Verify Your Account
Before you can rent, your ShareGrid account must be verified. To do this:
Go to Account Settings
Click ID & SMS Verification
Follow the steps to:
Verify your phone number via text
Upload a valid photo ID
Once you're verified, you can start submitting rental requests.
Need more help? How to Verify Your ID with ShareGrid's Automated System
Step 2: Resolve Third-Party Insurance Delays (If Applicable)
If you’re using your own production rental insurance, ShareGrid needs to verify it with your insurance provider. If there's a delay:
Check your email or dashboard for instructions
Submit any requested documents promptly
Quick responses help keep your rental on track.
Need more help? How to Verify Your Third-Party Insurance on ShareGrid
FAQs
Q: My rental is pending owner approval. What does that mean?
If your account and insurance are verified, the request is waiting on the rental owner. This step is not controlled by ShareGrid. Please make sure your request includes all necessary details to facilitate a quick decision by the owner.
Q: How can I speed up the rental approval process?
Complete verification as soon as possible
Respond promptly to any ShareGrid or insurance requests
Keep your profile accurate and up to date
Final Tips
Renting on ShareGrid is fast and easy when your account is verified and your documents are in order. Stay proactive, follow any instructions you receive, and you’ll be ready to rent with no last-minute delays.
Need help? Our friendly Customer Support team is here to assist you!