Looking to rent gear on ShareGrid without delays? This guide explains the approval process and how to fix common issues so you can rent confidently and quickly.
Step 1: Verify Your Account
Before you can rent, your ShareGrid account must be verified. To do this:
Go to Account Settings
Click ID & SMS Verification
Follow the steps to:
Verify your phone number via text
Upload a valid photo ID
Complete any additional on-screen instructions for submitting your identification details accurately.
Once you're verified, you can start submitting rental requests.
Need more help? How to Verify Your ID with ShareGrid's Automated System
Step 2: Resolve Third-Party Insurance Delays (If Applicable)
If you’re using your own production rental insurance, ShareGrid needs to verify it with your insurance provider. If there's a delay:
Check your email or dashboard for instructions
Submit any requested documents promptly
Quick responses help keep your rental on track.
Need more help? How to Verify Your Third-Party Insurance on ShareGrid
FAQs
Q: My rental is pending owner approval. What does that mean?
If your account and insurance are verified and unpaused, the rental owner is pending acceptance. This step is not controlled by ShareGrid. Please make sure your request includes all necessary details to facilitate a quick decision by the owner. Additionally, delays could occur due to pending external approvals, such as waiting for confirmation from equipment owners in certain cases. Promptly following up on your rental inquiries is recommended to avoid such issues.
Q: How can I speed up the rental approval process?
Complete verification as soon as possible
Respond promptly to any ShareGrid or insurance requests
Keep your profile accurate and up to date
Ensure that your identification documents meet the platform’s requirements
Double-check that all required information has been submitted correctly
Final Tips
Renting on ShareGrid is fast and easy when your account is verified and your documents are in order. Stay proactive, follow any instructions you receive, and you’ll be ready to rent with no last-minute delays.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.