Why Verification Matters
Verification helps keep the ShareGrid community safe, genuine, and trustworthy. It also provides coverage protection for all transactions on the platform. As part of the verification process, you might be asked to submit documents verifying your address and professional background. ShareGrid applies verification steps based on factors like the gear's type and value. For instance, basic verification may suffice for lower-value rentals, while additional verification steps, including providing references, are required when requesting high-value equipment. These additional steps are only triggered once a user begins the rental process for specific items.
What You May Need to Submit
1. Proof of Address
If an automated check is unsuccessful, you’ll need to provide a photo of a physical document (dated within the last three months) that clearly shows your name and current address.
Accepted paper documents received by mail include:
Utility bills
Mailed advertisements or credit card offers
Packages or envelopes addressed to you
Important: Screenshots or digital copies of utility bills are not accepted. Only photos or scans of physical documents with a recent date are valid.
2. Proof of Industry Experience
You may need to provide a link that demonstrates your professional background.
Accepted links include:
IMDb profile
Portfolio website
Relevant social media profiles
Each link must be attributed to you and clearly display your name or business name, along with your relationship to the work.
What Happens After You Submit
Proof of Address: This will be reviewed manually. You’ll be notified once it’s approved or if more information is needed.
Industry Link: This will be checked to ensure it meets our criteria. You may be asked for further clarification.
Other Documents: These will be reviewed in the order they are received.
Additional Requirements for High-Value Rentals
For specialized or high-value equipment, you may also need to provide:
Professional references with work-related email addresses (e.g., kim@netflix.com).
An extra review by ShareGrid’s management team for safety and compliance.
Reference Review Process
1. Initial Review: References are validated to ensure they meet requirements.
2. Follow-Up (if necessary): ShareGrid may request missing details. Response times may vary.
3. Final Review: For high-value gear, references may undergo an additional management review before approval.
Review Timeline and Notifications
Verification is not instantaneous. You will receive email updates regarding:
Document approvals
Requests for additional details
Final verification confirmation
Tip: Respond promptly to clarification requests to avoid delays.
After Verification
Once your account is verified, you can:
Complete pending rentals by checking out items already in your cart.
Submit new rental requests immediately. Owners can review and approve your requests as soon as your account is verified.
Summary
The ShareGrid verification process involves:
Submitting required documents (if prompted).
Waiting for a manual review.
Receiving notifications about next steps.
Following the document guidelines will help ensure a smooth and timely verification process.
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