If the rental owner reports that the rental was returned damaged, here’s what you should do:
Report the Incident
Contact ShareGrid support right away.
Our team will send you an Incident Form to complete.
Provide clear documentation to help with the claims process, including:
Equipment checklists or checksheets (if available)
Notify the Owner
Let the owner know you’ve received their notification of damage.
Protocols for Specific Coverage Options
Damage Waiver (Damage Only or Damage + Theft): After submitting the Incident Form, our team will guide you through the waiver process.
Insurance (short-term, annual, or third-party): After submitting the Incident Form, file a claim directly with your insurance provider.
Note: Submitting an Incident Form does not imply you are admitting fault.
Best Practices
Report damage promptly to ensure a quicker resolution. Review your coverage details before renting so you’re prepared if you need to file a claim.
Keep all documentation ready to avoid delays.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.
Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed as an insurance provider, broker, or agent in any state or country. Damage Only and Damage + Theft coverage options are not insurance policies. All rentals require some type of coverage. Other coverage options include Short Term, Annual, and Third-Party Insurance. Eligibility for coverage under Damage Only and Damage + Theft coverage options is subject to the renter’s compliance with all of the terms and obligations in ShareGrid's Terms of Service.
Disclosure: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only and contains general information only. ShareGrid is not rendering legal, financial, accounting, business, tax, or other professional advice or services by means of this communication. This communication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.