Report the Incident:
Regardless of who is at fault, please contact our support team, who will provide you with an Incident Form.
Notify All Parties:
Contact the Equipment Owner: Always inform the owner about any damage, no matter how minor.
Inform Your Insurance Provider: If you have third-party coverage, start the claim process with your insurance provider. Remember, initiating a claim isn't an admission of responsibility.
Regarding Coverage:
Damage Waiver Coverage: If you've chosen the damage waiver option, after filling out the Incident Form, we will guide you through our damage waiver procedures.
Third-Party Coverage: Those with external insurance should primarily rely on their policy for damage claims.
Replacement Assistance:
If the damage renders the equipment unusable, you can either:
Search on ShareGrid for an alternative piece of equipment.
Contact our support team, and we'll help you find a suitable replacement on ShareGrid or through another source.
Remember, timely reporting of damages ensures better protection and smooth resolution.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.
Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed as an insurance provider, broker, or agent in any state or country. Damage Only and Damage + Theft coverage options are not insurance policies. All rentals require some type of coverage. Other coverage options include Short Term, Annual, and Third-Party Insurance. Eligibility for coverage under Damage Only and Damage + Theft coverage options is subject to the renter’s compliance with all of the terms and obligations in ShareGrid's Terms of Service.
Disclosure: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only and contains general information only. ShareGrid is not rendering legal, financial, accounting, business, tax, or other professional advice or services by means of this communication. This communication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.