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What to Do if You Damage Your Rental
What to Do if You Damage Your Rental

Accidents happen, and we're here to help!

Dave avatar
Written by Dave
Updated over 6 months ago

If you damage your rental equipment, follow these steps to ensure a smooth and efficient resolution process.

Immediate Steps:

  1. Notify the Owner:
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    • Inform the rental owner immediately.
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    • Fill out our Incident Form.
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  2. Insurance Claims:
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    • If you have insurance, contact your provider to start the claim process.
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    • Report damages as soon as possible, as delays may affect coverage.
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  3. Coverage Types:
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    • Damage Only or Damage + Theft Coverage:
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      • Complete the Incident Form and contact the owner.
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      • We will guide you through the damage waiver process.
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    • Third-Party Insurance:
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      • Contact your insurance provider to initiate a claim.

Important Notes:

  • Submitting an Incident Form or claim does not mean an admission of guilt.
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  • If the damage prevents you from using the equipment, you have options:
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    • Search for a replacement on ShareGrid.
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    • Contact us for help finding a suitable replacement on ShareGrid or elsewhere.

Accidents are a part of life, and we're committed to making the process easy and supportive. If you have any questions or need assistance, please don't hesitate to contact us. We're here to help!

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