If you damage your rental equipment, follow these steps to ensure a smooth and efficient resolution process.
Immediate Steps:
Notify the Owner:
Inform the rental owner immediately.
Please contact our support team, who will provide you with an Incident Form.
Insurance Claims:
If you have insurance, contact your provider to start the claim process.
Report damages as soon as possible, as delays may affect coverage.
Coverage Types:
Damage Only or Damage + Theft Coverage:
Please contact our support team, who will provide you with an Incident Form.
We will guide you through the damage waiver process.
Third-Party Insurance:
Contact your insurance provider to initiate a claim.
Important Notes:
Submitting an Incident Form or claim does not mean an admission of guilt.
If the damage prevents you from using the equipment, you have options:
Search for a replacement on ShareGrid.
Contact us for help finding a suitable replacement on ShareGrid. Please note that any subsequent rentals are not free and will be billed normally.
Accidents are a part of life, and we're committed to making the process easy and supportive.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.
Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed as an insurance provider, broker, or agent in any state or country. Damage Only and Damage + Theft coverage options are not insurance policies. All rentals require some type of coverage. Other coverage options include Short Term, Annual, and Third-Party Insurance. Eligibility for coverage under Damage Only and Damage + Theft coverage options is subject to the renter’s compliance with all of the terms and obligations in ShareGrid's Terms of Service.
Disclosure: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only and contains general information only. ShareGrid is not rendering legal, financial, accounting, business, tax, or other professional advice or services by means of this communication. This communication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.