This article outlines what happens if rental items are missing and how to handle the situation as soon as possible.
Who’s Responsible for Missing Items?
Renters are fully responsible for returning any item from the rental that goes missing. Insurance and damage waivers do not cover missing items.
24-Hour Grace Period
Renters have 24 hours from the scheduled return time to find and return the missing item.
Any shipping or transportation costs are the renter's responsibility.
Need More Time?
If you need extra time beyond 24 hours:
You must get written permission from the owner.
This agreement should be documented in the ShareGrid rental conversation thread.
Late Fees
Late returns can affect future rentals for the owner. If the renter doesn't return items on time, the owner may impose a late fee equivalent to one rental day.
Lost Items & Replacement Charges
If an item cannot be returned:
The renter will be charged the full replacement cost, including tax and standard shipping.
This charge will be made to the card on file.
If payment fails, the matter may be sent to collections.
Final Reminder
Always inspect your rental gear carefully before pickup and return. Prompt communication and responsible handling help ensure a smooth rental experience for everyone.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.