When you notice pre-existing damage on rental equipment, it’s crucial to document and report the issue right away. This helps ensure the matter is addressed quickly, openly, and with minimal hassle.
Thorough documentation not only clarifies the rental process but also plays an important role in determining a renter’s eligibility for refunds.
Immediate Steps to Take:
Inform the Owner: If you spot any damage during the inspection, immediately bring it to the attention of the equipment's owner.
Document with Photos: Capture clear photographs of the observed damage, ensuring the images clearly show the issues.
Provide a Detailed Description: Write a comprehensive description of the damage, specifying the affected parts and the extent of the wear or damage.
Email the Evidence: Send the photographs and your written description to our support team at help@sharegrid.com. This ensures that we maintain a record of the damage and can assist with any potential disputes or clarifications that may arise later.
Using Our Check Sheets:
It's essential to utilize our check sheets to systematically document any existing damage before officially accepting the equipment. This helps safeguard your interests and provides clarity for both parties.
If Equipment is Received Non-Functional:
If damage prevents the equipment from working properly, please contact support right away. Our team will reach out to the owner to process a refund and can assist the renter in finding a replacement to reduce any disruption to your plans.
Refund eligibility may require documented proof of pre-existing damage and the results of ShareGrid's assessment.
Maintaining open communication with both the owner and our team helps ensure a fair and transparent process, supporting the prompt resolution of any refund issues.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.