When equipment rented through ShareGrid is returned with missing items, ShareGrid follows a structured process to help rental owners recover replacement costs. This article explains how replacement charges are handled, when charges may be delayed, and what happens once a charge is processed.
1. How Replacement Charges Work
If a renter fails to return an item:
Contact ShareGrid Support and Send a Replacement Link:
As the rental owner, you must provide a link to a suitable replacement item and include the total cost with tax.
ShareGrid Contacts the Renter:
ShareGrid will send the replacement details to the renter, who will be asked to either:Return the missing item immediately, or
Approve the replacement charge to be applied to their payment method.
No Fees Deducted:
If the renter agrees to pay, ShareGrid will add the charge to the rental and send you the full replacement amount without deducting any platform fees.
Alternatively, owners may add the fee themselves as long as the fee is agreed upon by the renter. To add the charge: Go to the rental page, click “Edit Rental” → “Missing Item," then enter the total cost including tax.
2. Timing and Flexibility
In some situations, a renter may need extra time to locate or return a missing item. In these cases:
Coordinate with the Renter:
You're welcome to work directly with the renter to allow time for the item to be returned.
Notify ShareGrid:
Once resolved (either the item is returned or confirmed as lost), let ShareGrid know so they can proceed with or cancel the charge.
3. After the Charge Is Processed
Once the renter authorizes payment and the charge is completed:
Payment Transfer:
ShareGrid transfers the funds to your account within 2–3 business days.
Important Reminders
Always keep ShareGrid updated on the status of missing or damaged items.
Delays in communication may result in account pauses to prevent ongoing issues.
Clear documentation and quick updates help ensure a smoother resolution for all parties.
Need Help?
If you have questions or concerns during the process, ShareGrid’s support team is here to assist.