Sometimes, plans change, and you might need to keep your rented gear longer than expected. We're here to help you smoothly extend your rental return date, provided the rental is available and the owner agrees. Just follow these easy steps:
For Renters:
Please contact the equipment rental owner.
Request the extension: As long as the equipment is available for the extra days and the owner agrees, they can easily adjust the rental dates using the 'Edit Order' button.
Note: The owner is entirely responsible for granting extensions. If they can't accommodate your request, you must return the gear on the original return date. These changes must be managed directly by the equipment owner.
Important for Renters with Coverage:
Damage Only or Damage + Theft coverage: If you have either of these coverage options, don't worry! Your coverage will automatically be extended for the additional rental days and charged accordingly.
Short-term, Annual, or Third-Party insurance policy: Ensure that your policy remains valid for the entire period you wish to keep the gear, including the additional days. If your policy doesn't cover the extended period, please contact your insurance company to make the necessary changes.
Once the owner extends the rental dates, our system automatically recalculates the rental cost, which you can review in the Order Summary section.
For Owners:
If you're renting out your equipment on ShareGrid, we're here to guide you on how to easily make rental extensions and apply custom charges or discounts. Let's get started:
Note: If rental dates are changed, an extra fee may be automatically charged. If you do not want to pay the extra cost, go to the "Edit Rental" section of the rental page, select "New Discount," and apply a discount equal to the charge for the extra day. This will cancel out the additional fee.
If you are a rental owner and want to extend a rental period:
Go to the ‘Edit Rental’ menu on the rental confirmation page.
Select ‘Change / Extend Dates.’
The rental extensions automatically apply the multi-day discounts to the additional day(s) added, in accordance with our standard pricing structure. Once the extension is applied, the system recalculates the rental cost.
However, you may apply a late fee instead of a rental extension to avoid observing the multi-day discounts for the added day(s). To add a late fee, go to the ‘Edit Rental’ menu on the rental confirmation page and select ‘Late Return.’ This method will charge the renter for each additional day added, excluding the return day if the rental is returned by noon.
Please remember that extending the rental period may increase the renter's total rental cost. Therefore, it is essential to ensure they are aware of and agree to this before making any changes.
If you want to correct an additional day's charge, you can apply a discount to offset this cost. Navigate to the Edit Rental section, select New Discount, and ensure the discount equals the unintended additional charge.
Shortening a Rental Period:
To shorten a rental, go to the ‘Edit Rental’ menu and select ‘Change / Extend Dates’ in the rental view.
If you previously extended the rental dates, you may see a custom charge added for the additional days. To avoid confusion, please remove this extra charge manually when the number of days is reduced.
At ShareGrid, we value your experience and are here to support you every step of the way. Please contact our support team should you have any questions or need help.
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