Sometimes, plans change, and you might need to extend your rented gear beyond the original return date. We're here to help you make the process smooth, as long as the gear is available and the owner agrees. Just follow these simple steps:
For Renters:
Please get in touch with the equipment rental owner.
Request the extension: As long as the equipment is available for the extra days and the owner agrees, they can easily adjust the rental dates using the 'Edit Order' button.
Note: The owner is entirely responsible for granting extensions. If they can't accommodate your request, you must return the gear on the original return date. These changes must be managed directly by the equipment owner.
Important for Renters with Coverage:
Damage Only or Damage + Theft coverage: If you have either of these coverage options, don't worry! Your coverage will automatically be extended for the additional rental days and charged accordingly.
Short-term, Annual, or Third-Party insurance policy: Make sure your policy is valid for the entire duration you plan to keep the gear, including any extra days. If your policy doesn't cover the extended period, contact your insurance provider to make the needed updates. Otherwise, our system will prevent you from extending a rental beyond the current policy end date.
Once the owner extends the rental dates, our system automatically recalculates the rental cost, which you can review in the Order Summary section.
For Owners:
If you're renting out your equipment on ShareGrid, we're here to guide you on how to easily extend rentals and add custom charges or discounts. Let's get started:
Note: Our system cannot extend a rental without applying our standard fees, including multiday discounts. If an owner wants to extend a rental without additional charges, one option—if the renter agrees—would be to extend the rental and, after applying the unwanted fees, add a discount to offset those charges. To do this, while on the rental page, click "edit order" followed by "new discount" and enter the amount. If you do not want to charge the renter for the cost of the rental extension, go to the "Edit Rental" section of the rental page, select "New Discount," and apply a discount equal to the charge for the extra day. This will cancel out the additional fee.
If you are a rental owner and want to extend a rental period:
Go to the ‘Edit Rental’ menu on the rental confirmation page.
Select ‘Change / Extend Dates.’
The rental extensions automatically apply the multi-day discounts to the additional day(s) added, in accordance with our standard pricing structure. Once the extension is applied, the system recalculates the rental cost.
However, you may apply a late fee instead of a rental extension to avoid observing the multi-day discounts for the added day(s). To add a late fee, go to the ‘Edit Rental’ menu on the rental confirmation page and select ‘Late Return.’ This method will charge the renter for each additional day added, excluding the return day if the rental is returned by noon.
Please remember that extending the rental period may increase the renter's total rental cost. Therefore, it is essential to ensure they are aware of and agree to this before making any changes.
If you want to correct an additional day's charge, you can apply a discount to offset this cost. Navigate to the Edit Rental section, select New Discount, and ensure the discount equals the unintended additional charge.
Shortening a Rental Period:
To shorten a rental, go to the ‘Edit Rental’ menu and select ‘Change / Extend Dates’ in the rental view.
If you previously extended the rental dates, you may see a custom charge added for the additional days. To avoid confusion, please remove this extra charge manually when the number of days is reduced.
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If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.