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What to Do If the Renter Returns Your Gear Late

Learn How to Handle Late Returns and Apply a Late Fee

Dave avatar
Written by Dave
Updated this week

If the renter is late returning your gear, please follow these steps to manage the situation and apply a rental extension or late fee if necessary.

Contact the Renter

  • If the renter is behind schedule, please contact them immediately to confirm an accurate return time.
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Applying a Late Fee

If the renter returns the equipment late, you can apply a late fee on the original return date. Here’s how:

  1. Edit the Order:

    Access your message inbox on ShareGrid by clicking the 'mail icon' and selecting the rental conversation page.
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    • On the rental confirmation page, click 'Edit Order.'
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    • Select 'Late Return.' If the Late Return button is unavailable because the fee is past due, you can still manually add it.
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  2. Manually Add the Fee:

    • Click 'Edit Rental' and select 'New Charge' to apply the late fee.
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Late Fee Policy

The rental confirmation page and email clearly state that a late fee, equivalent to the rental's day rate, may be applied if the renter fails to return the gear by noon (local time) on the return date. Late fees are at the discretion of the lender and need not be waived if the delay occurs through no fault of the lender. These policies encourage timely returns and minimize disruptions for other renters.
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Exceptions to the Late Fee Policy

  • The late fee may not apply if the pickup and drop-off days are the same.

  • If the renter didn’t book the rental for the standard duration, the late fee might not be applicable.

Troubleshooting Late Fee Payment Issues

Sometimes, you may encounter issues finalizing the rental after applying a late fee. For example, this could occur if the renter's payment fails. Here's what you can do:

  1. ShareGrid will notify the renter and provide instructions to resolve the payment issue.

  2. Wait for the renter to complete their payment before finalizing the rental.

  3. If the issue persists, contact ShareGrid support for help. This section ensures lenders know how to address payment obstacles effectively.
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Related Articles:

Can I extend a rental?

Can I extend the rental period and add custom charges or discounts as a rental owner?

Need Help?

If you have any questions or need assistance applying or removing a late fee, our friendly support team is here to help.

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