If the renter is late returning your gear, please follow these steps to manage the situation and apply a rental extension or late fee if necessary.
Contact the Renter
If the renter is behind schedule, please get in touch with them immediately for an accurate return time.
Applying a Late Fee
If the renter returns the equipment late, you can apply a late fee on the original return date. Here’s how:
Edit the Order:
Access your message inbox on ShareGrid by clicking the 'mail icon' and selecting the rental conversation page.
On the rental confirmation page, click 'Edit Order.'
Select 'Late Return.' If the Late Return button is unavailable because the fee is past due, you can still manually add it.
Manually Add the Fee:
Click 'Edit Rental' and select 'New Charge' to apply the late fee.
Late Fee Policy
The rental confirmation page and email clearly state that a late fee, equivalent to the rental's day rate, may be applied if the renter fails to return the gear by noon (local time) on the return date.
Exceptions to the Late Fee Policy
The late fee may not apply if the pickup and drop-off days are the same.
If the renter didn’t book the rental for the standard duration, the late fee might not be applicable.
Need Help?
If you have any questions or need assistance applying or removing a late fee, our friendly support team is here to help.