Go to the ‘Edit Rental’ menu on the rental confirmation page.
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Select ‘Change / Extend Dates.’
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The rental extensions automatically apply the multi-day discounts to the additional day(s) added, per our standard pricing structure. Once the extension is applied, the system recalculates the rental cost.
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However, you may apply a late fee instead of a rental extension to avoid observing the multi-day discounts for the added day(s). To add a late fee, go to the ‘Edit Rental’ menu on the rental confirmation page and select ‘Late Return.’ This method will charge the renter for each additional day added, excluding the return day if the rental is returned by noon.
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Please remember that extending the rental period may increase the renter's total rental cost. Therefore, ensuring they know and agree to this before making any changes is essential.

To shorten a rental, go to the ‘Edit Rental’ menu and select ‘Change / Extend Dates’ in the rental view.
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If you previously extended the rental dates, you may see a custom charge added for the additional days. To avoid confusion, please remove this extra charge manually when the number of days is reduced.

If you need to add a custom charge for services or equipment beyond the original request, you can do so via the ‘Edit Rental' menu on an active rental by selecting 'New Charge.'
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Please ensure that the renter has explicitly agreed to these charges. Always get their permission before adding any custom costs.
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It's essential to note that any additional equipment charged this way will not be covered under ShareGrid's 'Damage Waiver' or 'Damage + Theft' coverages. You are responsible for verifying with the insurance provider if the replacement value of the additional equipment is covered under any supplemental insurance policies the renter may have.
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Custom Charges do not include owner-imposed taxes. Please include any taxes you need to collect within the charge.
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Custom Charges are subject to ShareGrid's standard 'Community Fee' for renters and 'Service Fee' for owners.
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The maximum limit for custom charges is $1000. If you need to apply charges above this limit, please reach out to ShareGrid Support for help.
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If you cannot find the ‘New Charge’ option and wish to add a charge, please get in touch with us for support.

You also have the option to add a custom discount to the order, which will be refunded to the renter's card at the end of the rental.
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Please remember that you cannot discount a rental below your total profits for the rental.
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To add a discount, go to the ‘Edit Rental’ menu and select ‘New Discount’ in the rental view.
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If you offer delivery and have opted into it under 'Settings' > 'Account' > "Are you willing to deliver?" you can charge a delivery fee (up to a maximum of $200).
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Before you apply a delivery fee, the renter must agree to your delivery terms and fees. You can do this by tapping 'Edit Rental' > 'Delivery Charge' in the rental view.
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If applicable, please account for any taxes for the delivery in the charge.
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By offering delivery, you'll display a delivery truck badge on your profile and listings, increasing rental requests.

ShareGrid Support must charge cancellation fees for rentals that have been canceled and are eligible for a cancellation fee. Please get in touch with us to request these types of fees.