If you're renting out your equipment on ShareGrid, we can help you easily manage rental extensions and add custom charges or discounts. Our aim is to provide a smooth and enjoyable experience for both owners and renters. Let's get started:
If you are a rental owner and want to extend a rental period:
Access your message inbox on ShareGrid by clicking the 'mail icon' and selecting the rental conversation page.
Go to the ‘Edit Rental’ menu on the rental confirmation page.
Select ‘Change / Extend Dates.’
Rental extensions automatically apply multi-day discounts to the additional day(s) based on our standard pricing. After the extension is added, the system recalculates the rental cost. Coverage Note: Ensure that rental extensions are done via ShareGrid’s platform to guarantee coverage for additional days. Manual changes may not extend coverage.
If there is an increase in the rental rate, rental extensions immediately charge the renter's card for the additional rental period. Additionally, if multi-day discounts are automatically applied and the renter has agreed to waive them, the owner may manually adjust the rate using the 'New Charge' option in the 'Edit Rental' menu.
Late Return: You can apply a late fee instead of a rental extension to avoid receiving multi-day discounts for the extra day(s). To add a late fee, go to the ‘Edit Rental’ menu on the rental confirmation page and select ‘Late Return.’ This will charge the renter for each additional day, excluding the return day if the rental is returned by noon.
Remember that extending the rental period may increase the renter's total cost. Make sure they are aware of and agree to this before making any changes.
Coverage considerations for rental extensions on ShareGrid are directly tied to the official rental dates set through the platform. To guarantee coverage for all rental days, the dates must be updated via the platform's extension options, ensuring changes are reflected correctly in the system.
Rental extension might incur additional coverage fees. Properly extending the rental safeguards the equipment from potential risks during the extra period.
Officially extending a rental ensures the renter's coverage is updated for the additional time. If the rental isn't properly extended, damages or theft during the unapproved period may not be covered by the renter's coverage.
Coverage Implications of Manual Charges Versus Date Extensions:
Manual Charges: Adding a custom charge (e.g., for an extra day) without changing the official rental dates does not extend coverage. The renter will only be charged the additional fee, but this extra time may not be covered. Example: If you charge for an extra day without updating the rental period, only the initial rental dates are covered. The added time may be excluded from coverage.
Date Extensions: Officially extending the rental via ShareGrid ensures that coverage applies to the added days. This protects both you and the renter for the entire period.
Always use the 'Change / Extend Dates' option to officially extend rental periods and ensure coverage for extra days.
Manually adding charges alone does not adjust coverage or extend the official rental period.
Contact the equipment owner if adjustments are needed after the rental is finalized.
Shortening a Rental Period:
To shorten a rental, go to the ‘Edit Rental’ menu and select ‘Change / Extend Dates’ in the rental view.
If you previously extended the rental dates, you may see a custom charge added for the additional days. To avoid confusion, please remove this extra charge manually when the number of days is reduced.
Adding a Custom Charge:
If you need to add a custom charge for services or equipment beyond the original request, you can do so via the ‘Edit Rental' menu on an active rental by selecting 'New Charge.'
Please ensure that the renter has explicitly agreed to these charges. Always get their permission before adding any custom costs.
It's essential to note that any additional equipment charged this way will not be covered under ShareGrid's 'Damage Waiver' or 'Damage + Theft' coverages. You are responsible for verifying with the insurance provider if the replacement value of the additional equipment is covered under any supplemental insurance policies the renter may have. 4. Adding charges manually for extra rental days without extending the official rental dates does not adjust insurance coverage. Days beyond the original rental period will remain uncovered unless officially extended via the platform.
Custom Charges do not include owner-imposed taxes. Please include any taxes you need to collect within the charge.
Custom Charges are subject to ShareGrid's standard 'Community Fee' for renters and 'Service Fee' for owners.
The maximum limit for custom charges is $1000. If you need to apply charges above this limit, please reach out to ShareGrid Support for help.
If you cannot find the ‘New Charge’ option and wish to add a charge, please get in touch with us for support.
Adding a Custom Discount:
You also have the option to add a custom discount to the order, which will be refunded to the renter's card at the end of the rental.
Remember that you cannot discount a rental below your total profits from it.
Offer post-rental discounts to offset the upfront charges for rental extensions, helping to keep renters satisfied. Apply these discounts using the 'New Discount' option after the rental ends.
To add a discount, go to the ‘Edit Rental’ menu and select ‘New Discount’ in the rental view.
Charging a Delivery Fee:
If you offer delivery and have opted into it under 'Settings' > 'Account' > "Are you willing to deliver?" you can charge a delivery fee (up to a maximum of $200).
Before you apply a delivery fee, the renter must agree to your delivery terms and fees. You can do this by tapping 'Edit Rental' > 'Delivery Charge' in the rental view.
If applicable, please account for any taxes for the delivery in the charge.
By offering delivery, you'll display a delivery truck badge on your profile and listings, increasing rental requests.
Adding a Cancellation Fee to a Cancelled Rental:
ShareGrid Support must charge cancellation fees for rentals that have been canceled and are eligible for a cancellation fee. Please get in touch with us to request these types of fees.
At ShareGrid, we value your experience, and we're here to support you every step of the way.
Related Articles:
Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.
Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed as an insurance provider, broker, or agent in any state or country. Damage Only and Damage + Theft coverage options are not insurance policies. All rentals require some type of coverage. Other coverage options include Short Term, Annual, and Third-Party Insurance. Eligibility for coverage under Damage Only and Damage + Theft coverage options is subject to the renter’s compliance with all of the terms and obligations in ShareGrid's Terms of Service.
Disclosure: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only and contains general information only. ShareGrid is not rendering legal, financial, accounting, business, tax, or other professional advice or services by means of this communication. This communication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.