Sometimes, a rental on ShareGrid may show a 'Payment Failed' status, whether right after rental acceptance, after an extension, or when returning the item. This guide explains what rental owners should do in each case and how ShareGrid helps resolve the issue.
Understanding the implications of payment failures is essential. Renters who delay resolving these issues can face serious consequences, such as account suspension.
1. Payment Failed After Rental Acceptance
If payment fails when you accept the rental:
Do not release the gear until payment is confirmed.
Wait for the renter to resolve the issue.
You will see a green “Payment Confirmed” message in the message rental thread on the rental page once your payment is successful.
2. Payment Failed After a Rental Extension
If payment fails following a rental extension:
Inform the renter that they must resolve the payment or return the gear by the original rental end date.
ShareGrid will also contact the renter and assist with collecting the outstanding payment.
Encourage the renter to update their payment method if necessary. Inform renters to use the rental link in their account and select the 'fix payment' option to retry the transaction.
3. If the Renter Is Unresponsive
ShareGrid will continue to follow up with the renter.
As the owner, you’re encouraged to also message the renter directly to stress the importance of resolving the payment issue.
How ShareGrid Helps
Repeated payment issues or unresponsiveness may lead to account suspension, highlighting the importance of maintaining a positive payment history.
ShareGrid actively works to resolve 'Payment Failed' issues by reaching out to renters and helping them complete their payments.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.