Sometimes, a rental on ShareGrid may display a 'Payment Failed' status—either right after rental acceptance, after an extension, or when returning the item. This guide explains what rental owners should do in each case and how ShareGrid helps solve the problem.
1. Payment Failed After Rental Acceptance
If payment fails when you accept the rental:
Do not release the gear until payment is confirmed.
Wait for the renter to resolve the issue.
You will see a green “Payment Confirmed” message in the message rental thread on the rental page once your payment is successful.
2. Payment Failed After a Rental Extension
If payment fails following a rental extension:
Inform the renter they must resolve the payment or return the gear by the original rental end date or the agreed extension date.
ShareGrid will also contact the renter and assist in collecting the outstanding payment.
Encourage the renter to update their payment method if needed.
3. If the Renter Is Unresponsive
ShareGrid will continue to follow up with the renter.
As the owner, you’re encouraged to also message the renter directly to stress the importance of resolving the payment issue.
How ShareGrid Helps
ShareGrid actively works to resolve 'Payment Failed' issues by contacting renters and assisting them in updating their payment information.
Still Need Help?
If payment remains unresolved or you require further assistance, please get in touch with our friendly customer support team with any questions or concerns. We're here to help!