To make sure you're receiving all important notifications from us, follow these steps to troubleshoot common email delivery issues:
Ensure Notification Settings Are Turned On:
Go to Settings: In your account, click on your profile photo thumbnail and click 'Settings.'
Step 1:
Step 2:
Ensure your email is correct under the "Account" tab and "Rental Notifs" is checked.
Ensure You Have Not Opted Out of Specific Notifications:
Go to Settings: In your account, click on your profile photo thumbnail and click 'Settings.'
Step 1:Step 2:
Click 'Notifications' and ensure the desired notifications are checked.
Ensure Our Emails Are Not Marked as Spam
If our emails are marked as spam, your provider cannot delist us without your approval.
There are several methods to manage spam settings within email providers, for example:
Within Gmail:
Users can customize their Gmail spam filter by following these steps:
Click the Settings gear icon in the top right corner of the inbox.
Select See all settings.
Go to the Filters and Blocked Addresses tab.
Click Create a new filter to specify criteria for filtering emails.
Click Create filter to activate the filter.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.