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Guide to Becoming an Authorized Person on ShareGrid

Picking Up or Dropping Off a Rental for Someone Else? Here Are the Next Steps.

Dave avatar
Written by Dave
Updated this week

Welcome to ShareGrid! If you've been designated as an Authorized Person, you're here to help someone rent film or photography equipment. Please follow this guide to ensure a smooth process.

Understanding Your Role: As an Authorized Person, you’ve been nominated to pick up or return equipment on behalf of someone else using ShareGrid, a platform for renting film and photography gear.
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ID Verification Process:

  1. Click the Verification Link: Open the text message you received and click the verification link.
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  2. Submit ID Photos: Upload pictures of both sides of a state-issued ID, like a driver’s license or passport.
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  3. Take a Selfie: Capture and submit a selfie to confirm your identity.

Tips for Smooth ID Verification:

  • Ensure good lighting for clear images.
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  • Hold the camera steady to avoid blurriness.
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  • Rest assured, all data is kept confidential and secure.

The primary renter will be contacted for further instructions if there are any issues.
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Coordinating the Equipment Handover:

  1. Connect with the Primary Renter: Get the equipment holder's contact details, location, and timing from the person who nominated you.
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  2. Carry Your ID: Bring your ID to the meeting. The equipment holder will verify it against the one you provided during verification.

Completing the Digital Check Sheet:

  • Picking Up Equipment: You may receive a text with a link to the Digital Check Sheet. Fill it out, noting the equipment's condition and confirming the items received.
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  • Returning Equipment: The equipment owner will complete the return Digital Check Sheet. Your job is simply to ensure the equipment is safely delivered.

Important: If an authorized person fails to upload their ID, their addition will automatically be declined to maintain platform security. They will need to be re-added on the rental page and complete the verification process using the provided text link.

If your attempts to complete verification fail or notifications for ID uploads are not being received, consider these steps:

Troubleshooting Notification Issues

  1. Remove and Re-add the Pickup Person: Navigate to the rental management system, remove the authorized individual, and then re-add them to refresh their entry.

  2. Verify Contact Information: Confirm the accuracy of the pickup person's email address and phone number.

  3. Check Notification Channels: Ensure the authorized person inspects their spam folder and SMS inbox for the notification.

  4. Contact ShareGrid Support: If issues persist, ShareGrid support can be contacted to perform a manual addition using the pickup person's name, email, and phone details.

Related Articles:

The Importance of ID Verification on ShareGrid

Account Verification for Short-Term Visitors to the U.S.

Completing Your ShareGrid Account Verification: Vetting, Documents, and Approval Process

ShareGrid Account Verification: Requirements and Timeline

Need Help?

For troubleshooting steps related to verification or automatic blocking issues, please refer to the troubleshooting section above.


If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.

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