How to Learn More About a New Renter

Tips and Questions to Ensure a Smooth and Informed Rental Experience

Dave avatar
Written by Dave
Updated over a week ago

When you receive a rental request from a new renter and want to learn more about them, follow these tips and suggested questions to gather the necessary information:

Tips for Renting to New ShareGrid Members

At ShareGrid, we ensure all members complete ID verification before sending a rental request. Members are also encouraged to create profiles with biographies and links to their work. To view this information, click the user's name on the site to see their profile.

Suggested Questions to Ask

To gather more information about a potential renter, consider asking the following questions:

  1. Project Details:

    • What project are you working on? We'd love to learn more about it!

  2. Equipment Handling:

    • Will you be handling the gear, or will someone else operate it?

  3. Shooting Location:

    • Where do you plan to shoot? Is it indoor or outdoor, in a studio or on location, and are there any critical environmental factors like extreme temperatures, sand, or water?

  4. Travel Plans:

    • Are you traveling out of state with the gear?

  5. Pick-Up Arrangements:

    • Will you pick up the equipment yourself, or will you add an Authorized Person to the rental?

  6. Experience:

    • Could you share examples of your previous experience using this type of equipment?

  7. Professional References:

    • Do you have any professional references from people you've worked with in the industry? Feel free to provide contact details or a website for reference.

Communication Guidelines

  • Keep all communication on the ShareGrid platform.

  • Inform new renters that it's essential to keep the conversation on ShareGrid.

  • Do not share your email address, phone number, or other contact information until the rental is officially booked.

Preparing for Pickup

Once the rental is confirmed and you're preparing for the renter's arrival, check out our tips on preparing for pickup. Our support team is always here to assist you with questions or concerns.

Happy renting and connecting with fellow ShareGrid members!

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