Sometimes, you may face rental or messaging restrictions due to account verification requirements or owner inactivity.
Here’s how to identify and resolve these issues quickly.
If the Owner Is Inactive or Unverified
If an equipment owner hasn’t completed the necessary steps (like verifying their ID) or hasn’t responded to your rental request and you don't want to wait, you can:
Cancel your current rental request.
Search for another owner offering the same or similar gear.
Tip: Cancelling allows you to move forward without waiting indefinitely for the current owner’s approval. It also frees up available Damage + Theft coverage on the account.
If You Can’t Message a Renter
If you’re unable to message another user after submitting a rental request, it may be because your account needs verification. Here’s what to do:
Wait until your account verification is complete — messaging access will unlock automatically.
Check your email regularly for messages from ShareGrid’s Verification Team.
If more information is needed, they’ll contact you directly.
Respond promptly to help speed up the process.
Summary
By ensuring your account is verified and staying alert for owner activity, you can avoid delays and keep your rental process smooth.
Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.