If you encounter the message 'Rental Under Review' and are unsure why you can't accept the request, here's what you need to know:
Why This Message Appears:
At ShareGrid, the safety and security of our community are top priorities. To ensure this, we've implemented automated verification systems and a dedicated team that manually reviews rental requests to prevent fraud.
What This Means:
When you see 'Rental Under Review,' our team verifies the request's legitimacy. We may need extra time or more information from the renter to approve the request.
Please do not proceed with the rental until you are notified.
What to Do:
Be Patient: Wait for our notification before proceeding with the rental.
No Action Required: Do not share rental pick-up or contact information until you receive the green "Accept Request" button.
Review Time:
Typical Review Time: Most reviews are completed within a few hours during regular workdays.
Extended Review Time: If additional information is needed or we are experiencing high demand, it might take up to 48 hours.
Safety First:
We prioritize your safety and may cancel a rental request if it raises concerns. Please wait for our approval before proceeding.
Contact our friendly support team if you have any questions or need assistance. We're always here to help! Thank you for being part of our fantastic sharing community!