If you encounter the message 'Rental Under Review' and are unsure why you can't accept the request, here's what you need to know:
Incomplete or missing documentation from the renter can often lead to the "Rental Under Review" status. Making sure all required steps are completed early helps speed up the review process. Rental requests might automatically be paused for further review by our automated security system.
Why This Message Appears:
At ShareGrid, the safety and security of our community are top priorities. To ensure this, we've put into place automated verification systems and a dedicated team that manually reviews rental requests to prevent fraud. Additionally, verification delays may happen if renters have not provided the necessary documentation or have submitted incomplete information.
What This Means:
When you see 'Rental Under Review,' our team verifies the request's legitimacy. We may need extra time or more information from the renter to approve the request.
Please do not proceed with the rental until you are notified.
What to Do:
Be Patient: Wait for our notification before proceeding with the rental.
No Action Required: Do not share rental pick-up or contact information until you receive the green "Accept Request" button.
Review Time:
Typical Review Time: Most reviews are completed within an hour during regular workdays.
Extended Review Time: If we need additional information or if the review request falls outside regular business hours, it may take up to 48 hours. If your rental is under review longer than expected, check for any pending actions in your account or contact ShareGrid support for help.
Safety First:
We prioritize your safety and may cancel a rental request if it raises concerns. Please wait for our approval before proceeding. By addressing potential issues with verification or incomplete submissions in advance, both owners and renters can minimize delays in the rental process.
Common Issues and How to Avoid Them
Ensure all required documents are uploaded at the time of submission to avoid unnecessary delays.
Regularly check your account for pending actions or messages that need your attention.
Related Articles:
Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.