ShareGrid permits only one phone number per account. If you happen to encounter an error indicating your number is already in use, please follow these steps to resolve the issue.
If You Control the Other Account
Log in with the email address linked to that phone number.
Go to Settings → ID & SMS Verification.
Remove or change the phone number on that account.
On your new account, go to Settings, enter your number, click Send Code, and verify it using the SMS code sent to your phone.
If the Number Is Linked to an Account You Don’t Control
Contact ShareGrid Support and request the removal of the number from the old account.
Once it’s removed, add and verify your number on your account using the steps above.
Unsupported Numbers
You cannot use:
VoIP numbers
International numbers
Prepaid numbers
Only valid US-based mobile numbers that can receive SMS codes are accepted.
Troubleshooting Tips
Forgot the email linked to your phone number? Use ShareGrid’s Forgot Email tool or contact Support.
Need to move your number to another account? Remove it from the current account first.
Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.