You can update your phone number on ShareGrid, regardless of whether you still have access to your old number. Follow the steps below to keep your account access uninterrupted.
If You Still Have Access to Your Old Number
Go to Settings
Click your profile photo thumbnail and select Settings.Open ID & SMS Verification
Find the section for phone number updates.Enter Your New Number
Type your new number and click Send Code.Verify the New Number
Enter the SMS code sent to your new phone to complete the update.
If You No Longer Have Access to Your Old Number
You have two options:
1. Contact Customer Support
Ask ShareGrid to remove your old phone number from your account.
Once removed, follow the steps above to add and verify your new number.
2. Use Email Verification
If the system detects you can’t receive the SMS code, it will email you instead.
Look for an email titled "Your ShareGrid Security Code" (check spam/junk folders too).
Follow the instructions in the email to update your number.
You may need to complete identity verification before the change is finalized.
If Your Number Is Linked to Another ShareGrid Account You Don’t Control
Contact ShareGrid Support and request the removal of the number from the old account.
Once removed, follow the regular steps to add and verify it on your account.
Important Requirements
Only US-based mobile numbers are supported.
International numbers, VoIP numbers, and landlines are not accepted.
A verified US mobile number is required to rent on ShareGrid.
Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.