Navigating cancellations can be necessary when plans change. Here's a streamlined guide to help you efficiently cancel a rental on ShareGrid.
Communication Is Crucial: If you need to cancel, notify the other party as soon as possible. Early communication facilitates a smoother adjustment for everyone involved.
Cancellation Procedures:
Day of or After Start Date:
Owner's Role: Only the owner can initiate cancellations once the rental period has begun.
Before the Start Date:
Renter's Role: To initiate a cancellation, renters should go to Edit Rental > Cancel Rental. Depending on the type of cancellation, you may be subject to a fee. Please see below for further details.
Unconfirmed Rental Requests:
Identification: These appear as 'Waiting for [owner's name],' indicating the owner has not yet confirmed the booking.
Cancellation: Simply select 'Cancel' in the rental conversation.
Penalties: There are no charges for canceling unconfirmed requests.
Confirmed Rentals:
Process: Access the rental conversation and press 'Cancel.'
More than 48 Hours Before Start: Any charges will be voided and refunded within 2-3 business days.
Within 48 Hours: At the owner's discretion, cancellations may incur a fee of up to 50% of the rental cost, excluding ShareGrid's non-refundable Community Fee.
Within 24 Hours: Depending on the owner's policy, up to 100% of the rental fee may be charged.
No-Shows:
Penalty: Failing to cancel and not picking up the rental will result in a charge for the full rental fee.
Insurance Note: Short-Term Insurance Policies are non-refundable after purchase. For any insurance-related questions, contact Athos Insurance at (626) 716-9800 or via email at service@athosinsurance.com.
Support: Our goal is to ensure a seamless experience on ShareGrid. Our support team is ready to assist you if you encounter any issues or have questions about the cancellation process.