Sometimes, plans change, and you might need to cancel a rental. We're here to guide you through our cancellation process and make it as clear as possible.
Communication is Key
If you decide to cancel, inform the other party as soon as possible. The more notice you provide, the better it is for both parties involved.
Day-of or Post-Start Date Rental Cancellations:
On or after the rental start date: The owner needs to initiate the cancellation.
Before the rental start date: Renters can cancel by navigating to Edit Rental > Cancel Rental.
Unconfirmed Rental Requests:
How to Recognize: The status on the rental conversation will read 'Waiting for [name of owner],' indicating the owner hasn't accepted the request yet.
Cancellation Process: Click on the rental conversation and select the 'Cancel' button.
Penalties: None! You can cancel unconfirmed requests without any charges.
Cancellation Process: Head to the specific rental conversation and hit the 'Cancel' button.
More than 48 hours before the rental starts: The charge on your card will be voided and refunded within 2-3 business days.
Within 2 hours of request acceptance: No cancellation fee is applied.
Late Cancellations and No-Shows:
Cancel within 48 hours of rental start (2 pm, pickup day): We might charge up to 50% of the rental cost, based on the owner's discretion. If they choose not to impose this fee, you'll receive a refund minus ShareGrid's non-refundable Community Fee.
Cancel within 24 hours of rental start (2 pm, pickup day): A fee of up to 100% of the rental cost may apply upon the owner's request.
No-shows: If you don't cancel or pick up the equipment or the owner can't reach you, the full rental fee will be charged.
Insurance Policy Note:
We aim to make your ShareGrid experience smooth and hassle-free. If you have questions, we're here to help!