Navigating cancellations can be necessary when plans change. Here's a streamlined guide to help you cancel a rental on ShareGrid efficiently.
Communication is key. If you need to cancel, please let the other party know as soon as possible. Early notification helps ensure a smoother process for everyone involved.
Keeping records of communication attempts is essential when dealing with unresponsive owners, as it can expedite support resolutions and refund processing.
Cancellation Procedures
Day of or After Start Date:
Owner's Role: Only the owner can finalize a cancellation once the rental period has begun. If a renter wants to cancel on the day of pickup, the cancellation button is only available on the owner's side. Depending on the type of cancellation, the renter might be charged a fee. Please see section 4 below for more details.
Owners: Canceling on a renter is strongly discouraged as it can significantly disrupt their plans. Depending on the circumstances of the cancellation, you may be charged a fee. For example, if you cancel within 2 hours of pickup, you may be responsible for covering the renter's transportation costs.
Before the Start Date:
Renter's Role: While on the rental confirmation page, click 'Cancel Rental' to initiate a cancellation. Depending on the type of cancellation, you might be charged a fee. Please see the details below.
Unconfirmed Rental Requests:
These appear as 'Waiting for [owner's name],' indicating the owner still needs to confirm the booking.
Cancellation: Select the red 'Cancel' button on the rental confirmation page.
Penalties: There are no charges for canceling unconfirmed requests.
Confirmed Rentals:
To Process Cancelation: Access the rental confirmation page and press the red 'Cancel' button.
Canceled within 2 hours of rental booking: Any charges will be voided and refunded within 2-3 business days.
More than 48 Hours Before Start: Any charges will be voided and refunded within 2-3 business days.
Within 48 Hours of the scheduled rental pickup, cancellations may incur a fee of up to 50% of the rental cost, excluding ShareGrid's non-refundable Community Fee, at the owner's discretion.
Within 24 Hours of scheduled rental pickup: Depending on the owner's policy, up to 100% of the rental fee may be charged.
Refunds are typically processed within 2-3 business days after confirmation, but delays may occur depending on the payment method.
No-Shows:
Penalty: Failing to cancel or not pick up the rental may result in a charge for the entire rental fee at the owner's discretion.
Custom Cancellation Fees: Owners can set a percentage for renter cancellations on the same day or the day before. After a cancellation is processed, the system will automatically apply the specified fee percentage. The fee cannot exceed our standard cancellation fees outlined above.
Post-Cancellation Fee Processing: After a rental cancellation is manually notified to ShareGrid by messaging ShareGrid support, the platform processes the cancellation fee and applies it to the respective account, as outlined in the terms.
Handling Unresponsive Owners
Contact Support Promptly: If the owner is not responding, reach out to ShareGrid's support team with all available details of your rental and communication attempts.
Support Mediation Role: ShareGrid will attempt to contact the owner on your behalf. If they remain unresponsive within a specified timeframe, ShareGrid may proceed with canceling the rental and issuing a full refund.
Insurance Note: Short-term insurance policies are non-refundable after purchase. For any insurance-related questions, contact Athos Insurance at (626) 716-9800 or via email at service@athosinsurance.com.
FAQs
Can I request a custom cancellation fee? Yes, for same-day and day-before renter cancellations, owners can set a specific percentage for the cancellation fee, and it will be applied accordingly. The fee cannot exceed our standard cancellation fees outlined above.
What happens after I cancel a rental and notify ShareGrid? Once the rental is canceled and ShareGrid is notified, ShareGrid processes the cancellation and adds the fee to the account.
Are there cancellation fees for rentals canceled well in advance? Cancellation fees do not apply to rentals canceled more than 48 hours before the pickup time.
What should I do if the owner is unresponsive? Contact ShareGrid support and provide all attempts of communication for quicker resolution. If the rental time has passed, notify them about the closed pickup window to facilitate a refund.
Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.
Disclosure: This communication is on behalf of ShareGrid Platforms, LLC or its affiliates (“ShareGrid”). This communication is for informational purposes only and contains general information only. ShareGrid is not rendering legal, financial, accounting, business, tax, or other professional advice or services by means of this communication. This communication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your interests. You should consult a qualified professional advisor. ShareGrid does not assume any liability for reliance on the information provided herein.