Refunds on ShareGrid are usually issued when:
The equipment is faulty or damaged.
The listing is inaccurate (e.g., wrong description, missing items).
Depending on the situation, refunds could be handled by the equipment owner or directly by ShareGrid.
Step 1: Contact the Rental Owner First
Always reach out to the rental owner to request a refund.
If the owner doesn’t respond, proceed to contact ShareGrid Support.
Step 2: Provide Essential Information
When contacting ShareGrid, include:
Rental number: so we can quickly find your transaction.
Supporting evidence (if applicable) – photos, written descriptions, or other proof if the refund request is due to damaged equipment or missing items.- Documentation of communications with the owner, such as screenshots or messages related to the declined refund.
Tips for Faster Refunds
Act quickly: Report the issue immediately.
Keep records: Save your rental number and all communications.
Follow up promptly: If the owner doesn’t respond, contact ShareGrid without delay.
Be thorough: Include all relevant details and evidence.
Know the timeline: Most refunds are processed within 2–3 business days, but banks or credit card companies may take longer to post funds.- Document thoroughly: Keep a record of all communications and save pertinent transaction details for disputes.
Providing complete and accurate information from the start helps ensure your refund is processed quickly. If your refund request is declined, ShareGrid support can help mediate disputes to reach a fair resolution. Always escalate unresolved cases to their support team, along with all necessary details.
What Should I Do If My Refund Request Is Declined?
If your refund request is denied, keep trying by documenting all communications and providing detailed evidence to ShareGrid's support team. They will help mediate to resolve disputes fairly. Always handle these situations carefully and include all relevant evidence to speed up the resolution process.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.