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How Are Rental Adjustment Refunds Processed on ShareGrid?

Timeline and What to Expect

Dave avatar
Written by Dave
Updated over 2 weeks ago

If a rental adjustment results in a refund, including those due to discounts, here’s what you should know about how it's processed and when to expect your money.

How Refunds Are Processed

  • Automatic Processing: Rental adjustment refunds are automatically initiated once the rental is marked as complete. There's no need to request it manually.

  • Trigger: The refund process begins only after the rental is completed in the ShareGrid system.

  • Discount-Related Refunds: Refunds due to discounts are also processed at the end of the rental period. The adjustment ensures accurate application of discounts after rental completion.

Refund Timeline

  • Processing Time: Refunds typically take 3–5 business days to appear on your payment method.

  • Note: Timing may vary slightly based on your bank, weekends, or holidays.

  • Refunds associated with discounts due to rental adjustments will also adhere to the same 3–5 business day timeline after rental completion.

How to Track or Check Your Refund

Discounts and Refunds for Rentals

Understanding how refund processes interlink with discounts can clarify expectations:

  • Discounts applied to rentals are processed only after the rental ends, ensuring all conditions are final.

  • Any refunds due to discounts are adjusted and processed after rental completion for accuracy.

If your refund seems delayed:

  1. Check Rental Status: Ensure your ShareGrid account shows the rental as complete. ShareGrid account.

  2. Review Payment Method: Verify if the refund has been posted to your bank or card.

  3. Please contact Support: If more than 5 business days have passed since completion, please reach out to ShareGrid Support for help.

Tips to Avoid Delays

  • Make sure your payment method is current in your account settings.

  • Be aware that bank processing times can influence when funds appear.

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Need Help?

If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.

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