If your rental or sale was canceled, we understand you want to know when you’ll receive your refund. Here's what to expect:
Rental Refunds
Denied, Expired, or Unaccepted Requests:
Your card won't be charged if your rental request wasn’t accepted, canceled, or expired. An unconfirmed request shows as 'Waiting for [owner’s name]' in the rental conversation.
Accepted Rental Requests:
More than 48 Hours Before Start: If the rental is canceled more than 48 hours before the start date, the authorization charge will be voided, and the funds will be returned to your card within 2-3 business days.
Within 48 Hours of Start: Cancellations within 48 hours may incur a cancellation fee at the owner's request. If you want more details on cancellation fees, see our support article HERE.
Authorized Hold Payments:
A reversal refund will be processed if a payment authorization or hold is canceled. You won’t see a refund credit, but the original hold will drop off your statement after a few days. Contact your card company if you have concerns; they can verify and release any holds.
Buy & Sell Refunds
Return Process:
If you return a purchased item, the seller must receive and confirm the item's condition before a refund is issued. You should see the refund within 2-3 business days after confirmation. See our Buy & Sell return process support article HERE for more details.
Need Help?
We hope this helps explain the refund process. If you have further questions or need assistance, please get in touch with our friendly support team. We're here to help!