As a valued renter, we want to ensure you have all the information you need to make informed decisions. Here's a straightforward guide to the Community Fee, its purpose, and how it affects your booking process.
What is the Community Fee?
The Community Fee is a percentage of your rental cost ranging from 10-15%, but it can vary based on several factors. The exact fee will be displayed during checkout to ensure transparency.
What Factors Influence the Community Fee?
The Community Fee calculation considers:
Pickup Day: The day of the week you pick up the items.
Coverage Option: The insurance coverage you select.
Booking Lead Time: Planning your rentals further in advance can lower the fee.
Why is the Community Fee Needed?
The Community Fee helps cover:
ID and Coverage Verification: Ensuring secure and verified transactions.
Security Measures: Maintaining a safe platform.
Customer Service: Providing you with excellent support.
Feature Improvements: Continuously enhancing your rental experience.
Dispute Mitigation: Effectively handling any issues that arise.
What Happens if I Need to Cancel a Rental?
If you need to cancel a booked or confirmed rental, the Community Fee may not be refundable. Please see our cancellation policy for specific details regarding refunds and fees.
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Need Help?
If you have any questions or need assistance, please don't hesitate to contact ShareGrid's support team.