As a valued renter, we want to ensure you have all the information you need to make informed decisions. Here's a straightforward guide to the Community Fee, its purpose, and how it affects your booking process.
What is the Community Fee?
The Community Fee is a percentage of your rental cost ranging from 5-15%, but it can vary based on several factors. The exact fee will be displayed during checkout to ensure transparency.
What Factors Influence the Community Fee?
The Community Fee calculation considers:
Pickup Day: The day of the week you pick up the items.
Coverage Option: The insurance coverage you select.
Booking Lead Time: Planning your rentals further in advance can lower the fee.
Why is the Community Fee Needed?
The Community Fee helps cover:
ID and Coverage Verification: Ensuring secure and verified transactions.
Security Measures: Maintaining a safe platform.
Customer Service: Providing you with excellent support.
Feature Improvements: Continuously enhancing your rental experience.
Dispute Mitigation: Effectively handling any issues that arise.
What Happens if I Need to Cancel a Rental?
If you need to cancel a booked or confirmed rental, the Community Fee may not be refundable. Please see our cancellation policy for specific details regarding refunds and fees.
We value your trust and strive to provide a positive rental experience. If you have questions about the Community Fee or any other aspect of our service, our friendly customer support team is here to help.
Thank you for choosing us as your rental platform. We look forward to providing you with an exceptional renting experience!