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Understanding Refunds for Canceled Rentals or Sales

Expecting a refund? Here’s how the process works and how long it takes

Dave avatar
Written by Dave
Updated this week

If your rental or sale was canceled, we understand you want to know when you’ll receive your refund. Here's what to expect:

Rental Refunds

Denied, Expired, or Unaccepted Requests:

  • Your card won't be charged if your rental request wasn’t accepted, canceled, or expired. An unconfirmed request shows as 'Waiting for [owner’s name]' in the rental conversation.

Accepted Rental Requests:

  • More than 48 Hours Before Start: If the rental is canceled more than 48 hours before the start date, the authorization charge will be voided, and funds will be refunded to your card within 2-3 business days.

  • Within 48 Hours of Start: Cancellations made within 48 hours may incur a cancellation fee, as requested by the owner. For more information on cancellation fees, please refer to our Comprehensive Guide to Canceling Rentals on ShareGrid support article.

Authorized Hold Payments:

  • A reversal refund will be processed if a payment authorization or hold is canceled. You won’t see a refund credit, but the original hold will be removed from your statement within 2-3 business days. Contact your card company if you have concerns; they can verify and release any holds.

  • If your rental is canceled due to the equipment being broken and unusable, all related fees, including ShareGrid's service fees, will be refunded. Please ensure the rental is canceled as soon as possible to initiate the refund process.

Buy & Sell Refunds

Return Process:

  • If you return a purchased item, the seller must receive and confirm the item's condition before issuing a refund. You should see the refund within 2-3 business days after confirmation. Please take a look at our 'Buy & Sell Return Process' support article for more details.

Need Help?

We hope this helps explain the refund process. If you have any further questions or require assistance, please don't hesitate to contact our friendly support team. We're here to help!

Related Articles:

Comprehensive Guide to Canceling Rentals on ShareGrid

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