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Comprehensive Guide to Cancelling Rentals on ShareGrid
Comprehensive Guide to Cancelling Rentals on ShareGrid

Steps and Protocols for Cancelling Before and After the Rental Start Date

Dave avatar
Written by Dave
Updated over a week ago

Navigating cancellations can be necessary when plans change. Here's a streamlined guide to help you efficiently cancel a rental on ShareGrid.

Communication Is Crucial: If you need to cancel, notify the other party as soon as possible. Early communication facilitates a smoother adjustment for everyone involved.

Cancellation Procedures:

  1. Day of or After Start Date:

    • Owner's Role: Only the owner can initiate cancellations once the rental period has begun.

  2. Before the Start Date:

    • Renter's Role: To initiate a cancellation, renters should go to Edit Rental > Cancel Rental. Depending on the type of cancellation, you may be subject to a fee. Please see below for further details.

  3. Unconfirmed Rental Requests:

    • Identification: These appear as 'Waiting for [owner's name],' indicating the owner has not yet confirmed the booking.

    • Cancellation: Simply select 'Cancel' in the rental conversation.

    • Penalties: There are no charges for canceling unconfirmed requests.

  4. Confirmed Rentals:

    • Process: Access the rental conversation and press 'Cancel.'

    • More than 48 Hours Before Start: Any charges will be voided and refunded within 2-3 business days.

    • Within 48 Hours: At the owner's discretion, cancellations may incur a fee of up to 50% of the rental cost, excluding ShareGrid's non-refundable Community Fee.

    • Within 24 Hours: Depending on the owner's policy, up to 100% of the rental fee may be charged.

  5. No-Shows:

    • Penalty: Failing to cancel and not picking up the rental will result in a charge for the full rental fee.

Insurance Note: Short-Term Insurance Policies are non-refundable after purchase. For any insurance-related questions, contact Athos Insurance at (626) 716-9800 or via email at

Support: Our goal is to ensure a seamless experience on ShareGrid. Our support team is ready to assist you if you encounter any issues or have questions about the cancellation process.

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