As an owner, it's essential to check the renter's government-issued ID when they come to pick up the gear. This simple step ensures that you're meeting with the right person and helps us provide better support in case any issues arise during the rental.

If the renter has added an Authorized Person for pick up or drop off, please remember to check their ID and make sure it matches the name on the rental conversation thread.

At ShareGrid, we have a copy of an ID on file for each member, as it's part of the account sign-up process. Doing so helps us maintain a secure and trustworthy community of members.

If you have any questions or need assistance, don't hesitate to contact our friendly support team. We're here to help make your rental experience smooth and enjoyable!