We understand that sometimes plans change, and you may need to cancel an Instant Book rental. However, knowing the specific cancellation policy for Instant Book rentals is essential, which differs from regular rentals on ShareGrid. We're here to help you navigate through it.
As a renter, the Standard Cancellation Policy applies to Instant Book rentals, just like regular rentals. Please be sure to familiarize yourself with this policy before making any booking.
Owners play a crucial role in the success of the Instant Book program by providing renters with quick and guaranteed access to gear on our platform. Therefore, we strongly discourage cancellations by owners for Instant Book rentals. Consistent cancellations may result in removing your account from the Instant Book program.
However, we understand that there may be some exceptional circumstances where cancellations are necessary. You are allowed to cancel an Instant Book rental in the following limited situations:
The renter has several unfavorable reviews that raise concerns.
The renter plans to use your gear for an activity or in an environment you feel uncomfortable with (e.g., filming a solar eclipse or in a sandy environment).
The renter needs to communicate and answer questions promptly over ShareGrid messaging.
The renter asks for delivery to a location where you cannot or do not want to deliver.
The renter requires additional items unavailable for Instant Book and not listed on the platform.
We want to maintain a positive experience for all users, so please remember that cancellations for other reasons are not permitted and may lead to your account being removed from the Instant Book program.
If you have any questions or concerns about the Instant Book cancellation policy, please don't hesitate to contact our friendly support team. We're here to assist you every step of the way!