At ShareGrid, we are dedicated to maintaining a safe and secure community. Sometimes, we need members to re-verify their identities, even if they have been verified before. This process is important to make sure all interactions on our platform remain secure and meet our community standards.
If your ShareGrid account is paused or under review, it usually means updated ID verification is needed. This helps maintain compliance with security regulations and keeps our community safe.
Reasons for Re-Verification:
1. Data Retention Policies: Our ID verification provider, Onfido, periodically deletes old IDs from their secure system to comply with data retention rules. When this occurs, we ask you to submit a new ID for verification. IDs are stored for up to one year before being automatically removed to enhance cybersecurity and adhere to privacy laws. This removal may result in your account being paused until you submit a new ID for verification.
2. Updated Security Measures: Implementing new security protocols might require re-verifying IDs to keep our security strong and effective.
The ID Verification Process:
Initiating Verification: Begin the process by going to 'Settings' and selecting 'ID Verification.'
Entering Details: You will be prompted to provide basic information to start the verification.
Uploading Your ID: ShareGrid partners with OnFido for secure ID uploads. If prompted, you will get a link from OnFido with detailed instructions to complete the verification.
Automated Check: Our system will quickly review your submitted details. Many users receive instant verification at this stage.
Manual Verification: If more information is needed, our customer support team will contact you to finish the verification process.
Received a Verification Request by Mistake?
If you believe you have received a verification request in error, please get in touch with our support team.
Our Commitment to Security
Participating in the ID verification process helps us protect the integrity and security of the ShareGrid community. We thank you for your cooperation and understanding as we work to keep ShareGrid a trusted and secure platform for everyone.