If you need to cancel an Instant Book rental, it's important to understand the specific cancellation policies. Here's an overview of what you need to know:
For Renters:
The Standard Cancellation Policy applies to Instant Book rentals like regular rentals. Please be sure to familiarize yourself with this policy before making a booking.
For Owners:
As an owner, you play a crucial role in providing quick and guaranteed access to gear through the Instant Book program. Consistent cancellations by owners are discouraged and may result in your removal from the program.
Acceptable Reasons for Owner Cancellations:
The renter has several unfavorable reviews.
The renter plans to use the gear in an environment or for an activity you’re uncomfortable with (e.g., filming a solar eclipse or in a sandy environment).
The renter is unresponsive to messages on ShareGrid.
The renter requests delivery to an unsuitable location.
The renter requires additional items not listed or available for Instant Book.
Cancellations for other reasons are not permitted and may result in removal from the Instant Book program.
Please contact our friendly support team for questions or concerns about the Instant Book cancellation policy. We’re here to help!