While shipping issues for Buy & Sell transactions on ShareGrid are rare, it's crucial to know how to address them if they arise. Follow these steps to navigate any shipping-related problems effectively:
For Buyers:
Reporting Shipping Issues:
Alert ShareGrid support immediately if you encounter a shipping problem. Ensure you report it within the 48-hour review period after the sale.
Damaged Items:
Documentation: If the item arrives damaged, take multiple photos showing the damage from different angles.
Return: Send the damaged item back to the seller. If the original box is compromised, follow our shipping guide and use a different box.
Support: Once notified, ShareGrid will contact the seller to prompt them to file a claim with their shipping carrier or insurer.
Lost Items:
Tracking: Monitor the delivery status using the tracking number provided. A 'package exception' status may indicate a delivery issue.
Report: If you notice a problem, please contact ShareGrid support immediately. We'll coordinate with the seller to start a claim.
For Sellers:
Shipping Precautions:
Minimize issues by following best practices. Review our Shipping Guide before dispatching any item.
When Issues Are Reported:
If a buyer reports a shipping problem, ShareGrid support will contact you. The claim process depends on your chosen shipping coverage:
ShareGrid’s Shipment Coverage: File a claim with Shippo. Note that Shippo requires a 20-day waiting period before you can submit a claim.
Direct Coverage from Carrier/Insurer: File a claim with the respective company. Quick links for popular carriers:
Disclaimer: ShareGrid does not directly manage package delivery. The shipper, carrier, or insurer is responsible for any delays, damages, or losses.
We're here to help and guide you. Please contact our support team for prompt assistance if you have any questions. Safe shipping!