As part of the rental approval process, ShareGrid may request references to verify your reliability. This guide explains common issues that can delay the verification process—and how to resolve them quickly.
1. Incorrect Reference Email
Issue: You entered the wrong email address for your reference.
Solution: Contact ShareGrid Support as soon as possible. We’ll update the email and resend the request to the correct address to keep your verification on track.
Additionally, ShareGrid provides users with the option to correct errors by using update links sent via email by the verification team. Users should carefully review the email and input accurate details to ensure the process runs smoothly. If needed, the verification team can update records and resend requests.
2. Unresponsive Reference
Issue: Your reference hasn’t replied to the verification email.
Solution: Contact your reference directly. Inform them to expect an email from ShareGrid and encourage a prompt response. A quick reminder can greatly accelerate the process. If your reference is unavailable, consider providing an alternative who can respond quickly. ShareGrid lets you update your references and resend the verification request to new contacts.
If you need to resubmit or re-invite references due to incorrect information or other issues, please let our support team know so we can email a request for new links. Always ensure email addresses and credentials meet the required criteria.
Issue: Your references are not receiving ShareGrid verification email requests.
Solution: Double-check that your reference’s email address is entered correctly and accepted by the system. Ask your references to check their spam or junk folders for the email.
If no verification email is received, users should contact the ShareGrid support team directly to request an update link. This helps ensure timely corrections and reduces delays.
Tips to Speed Up Your Reference Verification
Double-check that your reference’s email is accurate.
Let your reference know in advance that ShareGrid will contact them.
Advise references to check their spam or junk folders for ShareGrid emails.
Respond quickly to any emails or follow-up requests from ShareGrid.
Consider having backup references ready if your primary references are unavailable.
Check the updated information with the ShareGrid verification team to prevent additional delays.
Related Articles:
Navigating Reference Requirements for ShareGrid Rentals
How to Submit References for ShareGrid Verification and What to Do If They’re Rejected
Need Help?
If you encounter issues or have questions, contact ShareGrid Support. When reaching out, provide specific details about your issue, such as your reference information or communication status, to help the support team address your concerns efficiently. You can also browse related help articles about the rental verification process.
For help with updating or correcting references, include details about your enrollment or past submissions when you contact us, as this can speed up the process.