Skip to main content

Rental Reference Verification: Common Problems and How to Solve Them

How to Avoid Delays and Complete Your Reference Check Smoothly

Dave avatar
Written by Dave
Updated over a week ago

As part of the rental approval process, ShareGrid may request references to verify your reliability. This guide explains common issues that can delay the verification process—and how to resolve them quickly.

1. Incorrect Reference Email

Issue: You entered the wrong email address for your reference.
​
​Solution: Contact ShareGrid Support as soon as possible. We’ll update the email and resend the request to the correct address to keep your verification on track.

2. Unresponsive Reference

Issue: Your reference hasn’t replied to the verification email.

Solution: Contact your reference directly. Inform them to expect an email from ShareGrid and encourage a prompt response. A quick reminder can greatly accelerate the process. If your reference is unavailable, consider providing an alternative who can respond quickly. ShareGrid lets you update your references and resend the verification request to new contacts.

Issue: Your references are not receiving ShareGrid verification email requests.
​

Solution: Double-check that your reference’s email address is entered correctly and accepted by the system. Ask your references to check their spam or junk folders for the email.

Tips to Speed Up Your Reference Verification

  • Double-check that your reference’s email is accurate.

  • Let your reference know in advance that ShareGrid will contact them.

  • Advise references to check their spam or junk folders for ShareGrid emails.

  • Respond quickly to any emails or follow-up requests from ShareGrid.

  • Consider having backup references ready if your primary references are unavailable.

Related Articles:

Navigating Reference Requirements for ShareGrid Rentals
​
​How to Submit References for ShareGrid Verification and What to Do If They’re Rejected

Need Help?

If you encounter issues or have questions, contact ShareGrid Support. When reaching out, provide specific details about your issue, such as your reference information or communication status, to help the support team address your concerns efficiently. You can also browse related help articles about the rental verification process.

Did this answer your question?