Updating your insurance on ShareGrid is simple; however, to ensure everything displays correctly in your account, please follow the correct steps. This guide explains how long updates take, how to verify changes, and what to do if something appears to be incorrect.
How Long Do Short-Term and Annual Athos Insurance Updates Take?
Changes made to an Athos Insurance policy purchased through ShareGrid—such as renewals or added coverage—typically appear in your ShareGrid account within 30 minutes after Athos Insurance generates the policy.
Athos Insurance (Short-Term and Annual): If the policy was purchased through ShareGrid, updates are typically reflected within 30 minutes of policy confirmation and are available 24/7.
Other Providers or Athos Insurance purchased directly from Athos (Third-Party Insurance): On average, allow up to 30 minutes for ShareGrid to receive insurance verification from the insurance company and policyholder, if needed, during standard business hours.
Using a Certificate of Insurance (COI) to verify the changes
To verify changes to your insurance using a COI:
Request a new COI from your insurance provider.
The COI must include:
Coverage limit for rented equipment from others (off-premises).
Start and end dates of coverage.
Ask your provider to email the COI and any required endorsements to: insurance@sharegrid.com
Troubleshooting: If Updates Don’t Appear
If your policy updates aren't showing:
Refresh your ShareGrid account after you’ve waited the allotted time.
Confirm the COI was sent to the correct email address.
Check with your insurer to verify that:
The payment was completed
All documents were submitted correctly
Final Tips
Keeping your insurance policy current ensures uninterrupted rentals and a smoother experience on ShareGrid. If you encounter issues, your insurance provider or ShareGrid support can assist you.
If you have any questions or need assistance with your payment, our friendly customer support team is here to help! Happy renting!
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