Our community is built on trust, and we want everyone to have a great experience buying and selling items on the site. ShareGrid Buy & Sell Protection helps ensure that everything goes smoothly with your transactions.

Buyer Protection

We protect buyers with a safe way to pay, anti-fraud measures, a simple return process, and an in-house buyer support team. 

Safe Payments

Your payments are made via Stripe, which uses best-in-class security tools and practices to maintain a high level of security. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

Fraud Protection

Our fraud detection system will intercept and stop many fraudulent transactions before they occur. In the rare case that one occurs, we will investigate and help you resolve any fraudulent or unauthorized transactions.

Review & Returns 

Our Buy & Sell 48-Hour Return Policy provides you with time to review your purchased items before your payment is transferred to the seller. Within 48 hours of receiving your order, you can request a return and refund, for any reason, as long as all items are in identical condition to when you received them. Depending on the reason for return, the seller or buyer may be responsible for return shipping and insurance costs

Responsive Support

When you buy on ShareGrid, your experience comes with a dedicated in-house support team who are knowledgeable about the items that you’re buying. Our team is available via email, chat, and phone. 

Dispute Resolution

If your order is not what you expected or if the shipment didn’t arrive, we’re here to help.

Here’s what to do if there is an issue with your order:

  1. Contact us to let us know there’s an issue with your order, and file an Incident Form within 48 hours of receiving the order from the seller or the delivery of the package. The quicker we know about the problem, the faster we can help resolve it.
  2. We’ll reach out to both you and the seller, and help guide you through the process to a fair resolution. We may ask for additional documentation if necessary. If no resolution is reached, ShareGrid will recommend the next step the buyer should take, depending on the situation. 
  3. Funds are safely held by ShareGrid during the time we are helping the buyer and seller resolve the issue.

Seller Protection

We protect sellers with secure payments, anti-fraud measures, and an in-house seller support team. 

Secure Payments

Cash deals and unverified payment transfers are too risky when selling your items. Our secure payment system safely holds funds from buyers during the transaction and pays straight to your bank account after the buyer has accepted the purchased items. 

Fraud Protection

Our fraud detection system will intercept and stop many fraudulent transactions before they occur. In the rare case that one occurs, we will investigate and work to resolve any fraudulent or unauthorized transactions.

Responsive Support

When you buy on ShareGrid, your experience comes with a dedicated in-house support team who are knowledgeable about the items that you’re selling. Our team is available via email, chat, and phone. 

Dispute Resolution

We know it can be daunting selling your items online. When you sell equipment through ShareGrid, our in-house support team is here to help ensure that each transaction goes smoothly. 

Here’s what to do if there is an issue with your sale:

  1. Contact us to let us know there’s an issue with your sale, and file an Incident Form. The quicker we know about the problem, the faster we can help resolve it.
  2. We’ll reach out to both you and the buyer, and help guide you through the process to a fair resolution. We may ask for additional documentation if necessary. If no resolution is reached, ShareGrid will recommend the next step the seller should take, depending on the situation. 
  3. Funds are safely held by ShareGrid during the time we are helping the seller and buyer resolve the issue. 

Here are a few steps you can take as a seller to streamline the selling process and avoid miscommunications:

  • Describe your listings accurately, with recent photos and thorough details on the exact content and condition of your items. Inaccurate listing descriptions will likely result in a return and refund and you will be responsible for return shipping and insurance costs. 
  • Keep your listings up-to-date. If it has sold on another platform, promptly delist it on ShareGrid.
  • Outline your shipping policies on your seller profile. Ship within 2 business days of sale confirmation.
  • Use a shipping service that requires a signature on delivery. This is required for items with a value over $250.
  • Purchase shipment insurance. Loss or damage during transit are your responsibility as the seller, so it’s in your interest to obtain enough insurance coverage for the items.
  • Check out our Shipping Guide for more information on safe shipping procedures. Sellers are responsible for all damage or loss that may occur during shipment, so pack your items carefully.

ShareGrid Buy & Sell Protection Requirements

Transactions must be carried out directly on the ShareGrid site. This includes record of both payment and shipment. Purchases made with cash do not qualify, all payment has to be made through ShareGrid. 

Proof of delivery, such as a tracking number showing a successful delivery to the buyer, must be provided. All items with a value over $250 must be  shipped using a delivery or courier service that requires a signature on delivery. The seller is responsible for all damage or loss during shipment or transfer and is strongly advised to adequately insure the package during transit. 

Buyers have 48 hours to inspect the items and report any issues. After 48 hours, all sales are final. If the items were not received, the buyer has 48 hours from the scheduled delivery date to file a protection claim. The maximum fraud protection amount is $5,000. For returns on shipped orders, the buyer is responsible for all damage or loss during shipment or transfer and is strongly advised to adequately insure the package during transit. 

 

We're here to help. Let us know if you notice suspicious activity on the site, and we’ll investigate. You can contact us at help@sharegrid.com.

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