All Collections
Renting Gear
Rental Start, Pick-Up, and Drop-Off Guidelines
Rental Start, Pick-Up, and Drop-Off Guidelines

Everything You Need to Know About Managing Your Rental Period and Timing

Dave avatar
Written by Dave
Updated over a week ago

We're here to make your rental experience as smooth and straightforward as possible. Here are the details about when your rental begins and how to manage pick-up and drop-off times.

When Does My Rental Begin?

Your rental period officially starts on the confirmed start date. Once you receive confirmation from the owner, your rental period begins, and you can enjoy your equipment.

Pick-Up Time

  • Standard Pick-Up Time: 2 pm or later on the designated pick-up day.

  • Custom Pick-Up Time: If you need a different pick-up time, you can contact the owner to arrange a suitable time. You can use the messaging system on the rental confirmation page to coordinate.

  • Early Pick-Up Fee: An early pick-up may incur a fee at the owner's discretion.

  • Purpose of Pick-Up Day: Pick-up and drop-off days are typically for testing, setting up, and transporting gear, not for shooting.

Drop-Off Time

  • Standard Return Time: By noon on the designated return date.

  • Custom Drop-Off Time: Contact the owner to arrange an extension if you need more time. Extensions are at the owner's discretion.

Late Returns

  • Late Fee: At the owner's request, late returns may incur a fee. Please always let the owner know if you anticipate a delay or need an extension.

For any additional questions or assistance, please get in touch with our friendly support team. Happy renting!

Did this answer your question?