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Do I pay any booking or service fees as a Renter?
Do I pay any booking or service fees as a Renter?

Understanding the Community Fee: What Renters Need to Know

Dave avatar
Written by Dave
Updated over a week ago

As a valued renter, we want to ensure you have all the information you need to make informed decisions. One aspect we'd like to explain is the Community Fee, its purpose, and how it affects your booking process.

What is the Community Fee?

The Community Fee is a percentage of your rental cost. It usually amounts to 5% of the rental price but may vary depending on factors. The exact fee applicable to your booking will be displayed during checkout. We believe in transparency and aim to ensure you know what to expect from the start.

What Factors Influence the Community Fee?

The calculation of the Community Fee considers several factors unique to each booking. These factors include the day of the week when items are picked up, the coverage option you choose, and the booking lead time. When you plan your rentals further in advance, you might enjoy a lower Community Fee. It's our way of rewarding thoughtful planning and providing you with added value.

Why is the Community Fee Needed?

The Community Fee serves several essential purposes contributing to your overall rental experience. It helps cover costs related to ID verification, coverage verification, security measures, customer service, continuous feature improvements, and effective dispute mitigation. Your safety, satisfaction, and peace of mind are our priorities, and this fee allows us to maintain the highest standards in these areas.

What Happens if I Need to Cancel a Rental?

We understand that plans can change, and sometimes cancellations are necessary. However, please remember that sometimes the Community Fee may not be refundable if you decide to cancel a booked or confirmed rental. We recommend you check our cancellation policy for specific details regarding rental refunds and fees.

We value your trust and want to ensure that you have a positive experience throughout your rental journey. Our friendly customer support team is always here to help you with any questions or concerns about the Community Fee or any other aspect of our service.

Thank you for choosing us as your rental platform. We look forward to providing you with an exceptional renting experience!

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