Welcome to our detailed guide on handling payments efficiently after completing transactions on ShareGrid, whether you're renting out equipment or finalizing a sale.
Step-by-Step Guide to Payouts:
For Rentals:
1. Marking the Transaction Complete as a rental owner:
After your rental is returned to you, go to your ShareGrid inbox and find the rental conversation.
Click on "Mark as Complete" to initiate the payout process. This step is crucial as it triggers the transfer of funds.
Ensure all equipment is returned in good working order before marking the transaction complete to avoid delays.
Note: If an owner does not mark the rental as complete, our system will automatically mark the rental as complete within two days of the rental ending.
2. Transfer to Stripe:
Funds are transferred to your Stripe account within 3 business days after the rental is marked complete.
You can check the transfer status on the rental confirmation page.
For Sales:
1. During the Transaction:
Payments are securely held by Stripe during the shipment and the 48-hour post-delivery review period.
Funds are automatically released to your Stripe account after the review period.
2. Stripe to Your Bank Account:
Standard Processing:
For established Stripe Express accounts, payouts generally take 1-2 business days to reach your bank account after Stripe initiates the payout at the end of the business day.
For New Stripe Accounts:
The first payout might take up to 7 business days. This delay is part of Stripe's risk mitigation measures and cannot be expedited by ShareGrid.
Monitoring Your Payouts:
To view your payouts and monitor your earnings, navigate to Settings > Payouts > View Payouts in your ShareGrid account.
Need Help?
If you have any questions or need assistance during the payout process, our customer support team is readily available to help you. We aim to make your selling and renting experience on ShareGrid as rewarding and hassle-free as possible. Happy renting and selling!