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What happens if I cannot or do not want to accept a rental reservation request?
What happens if I cannot or do not want to accept a rental reservation request?

Need to decline a rental request? Here’s a guide to help you navigate declining rental requests.

Dave avatar
Written by Dave
Updated over a week ago

At your convenience, you have the freedom to decide whether to accept a rental reservation request or not. After all, it's your equipment, and you have complete control over when you want to rent it out. If you cannot or do not want to accept a reservation, we ask that you quickly decline the request, allowing the renter to explore other options. Pro tip: Please keep your rental listing's availability calendar current so you don't have to decline rental requests.

We would like to let you know that being friendly and considerate goes a long way, so we encourage you to send a courteous message to the renter explaining why you cannot accept their request. Such messaging helps them understand the situation better and allows them to find an alternative solution that suits their needs.

Remember, our goal is to create a positive and supportive community where everyone feels respected and valued. So, if you have any questions or need assistance, our customer support team is always here to help. Please feel free to contact us, and we'll be more than happy to help you.

Thank you for being a part of our rental platform, and we appreciate your cooperation in making the rental experience smooth and enjoyable for all our users!

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