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Navigating Manual Verification on ShareGrid

Essential Steps to Address 'Manual Verification Required' on Your Account

Dave avatar
Written by Dave
Updated over a week ago

Encountering a 'Manual Verification Required' notice on your ShareGrid account can be resolved smoothly following these steps.

Understanding Manual Verification:

Occasionally, our Automated ID Verification System may not be able to verify your identity instantly. In such cases, manual verification is required to ensure the safety and integrity of our community.

Steps to Complete Manual Verification:

1. Wait for Contact: Our customer support team will contact you directly to request additional information necessary to complete your verification.

2. Submit Required Documents: You may be asked to provide further documentation, such as proof of address or additional identification. Please have these documents ready to expedite the process.

Prioritization and Processing:

  • We prioritize manual verification requests in the order they are received.

  • Our goal is to process your verification swiftly and efficiently.

Need Assistance?

  • If you have questions or need further assistance, please message us by clicking the 'chat bubble' icon in the lower right corner of your screen.

  • You can also find more contact options under the 'Contact Us' link at the bottom of the page.

Preparing for Verification:

  • Please ensure your profile is complete to facilitate a quicker verification process. Include a brief biography, links to your professional website and social media profiles, and examples of your work. This information helps us better understand your background and tailor our support to your needs.

We appreciate your cooperation and are committed to assisting you throughout the verification process to ensure you can continue using ShareGrid without delay.

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