Even if the damage is not your fault, please fill out the Incident Form. Then you must contact your insurance provider and the owner to move forward with making a claim if applicable. Any damage reported after the rental return date may not be covered by the coverage option applied to the rental.
If you have damage waiver coverage, please fill out the Incident Form and contact the owner. We will then determine next steps of our damage waiver process and be in contact.
If you have third party coverage, please contact your insurance provider to initiate a claim. Please note that submitting a claim is not an admission of guilt.
If this damage prohibits you from using the equipment, you can search on ShareGrid for a replacement or we will be happy to help you find a replacement on ShareGrid or elsewhere.