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What to Do If the Renter Returns Your Gear Late
What to Do If the Renter Returns Your Gear Late

Learn How to Handle Late Returns and Apply a Late Fee

Dave avatar
Written by Dave
Updated over a week ago

If the renter is late returning your gear, follow these steps to manage the situation and apply a late fee if necessary.

Contact the Renter

  • If the renter is behind schedule, please contact them immediately for an accurate return time.

Applying a Late Fee

If the renter returns the equipment late, you can apply a late fee on the original return date. Here’s how:

  1. Edit the Order:

    • Go to the rental confirmation page and click "Edit Order."

    • Select “Late Return.” If the Late Return button is unavailable because the fee is past due, you can still manually add it.

  2. Manually Add the Fee:

    • Click "Edit Rental" and select "New Charge" to apply the late fee.

Late Fee Policy

The rental confirmation page and email clearly state that a late fee, equivalent to the rental's day rate, may be applied if the renter fails to return the gear by noon (local time) on the return date.

Exceptions to the Late Fee Policy

  • The late fee may not apply if the pickup and drop-off days are the same.

  • If the renter didn’t book the rental for the standard duration, the late fee might not be applicable.

Need Help?

If you have any questions or need assistance applying or removing a late fee, our friendly support team is here to help.

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