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Can I extend a rental?
Can I extend a rental?

What if the dates of my shoot change? Can I get an extension?

Dave avatar
Written by Dave
Updated over a week ago

Sometimes, plans change, and you might need to keep your rented gear longer than expected. We're here to help you smoothly extend your rental return date, provided the rental is available and the rental owner agrees. Just follow these easy steps:

For Renters:

  1. Please reach out to the equipment owner: If you want to extend your rental period, please contact the gear owner.

  2. Request the extension: As long as the equipment is available for the extra days and the owner agrees, they can easily adjust the rental dates using the 'Edit Order' button.

Note: Granting extensions is entirely at the owner's discretion. If they can't accommodate your request, you must return the gear on the original return date.

Important for Renters with Coverage:

  • Damage Only or Damage + Theft coverage: If you have either of these coverage options, don't worry! Your coverage will automatically be extended for the additional rental days and charged accordingly.

  • Short-Term, Annual, or Third-Party insurance policy: Ensure that your policy remains valid for the entire period you wish to keep the gear, including the additional days. If your policy doesn't cover the extended period, please get in touch with your insurance company to make the necessary changes.

Once the owner extends the rental dates, our system automatically recalculates the rental cost, which you can review in the Order Summary section.

For Owners:

If a renter asks for an extension, it's simple to accommodate their request and adjust the rental dates. Just follow these steps:

  1. Open the rental conversation from your message inbox.

  2. Click the 'Edit Order' button.

  3. Select the 'Change / Extend Dates' option.

  4. Choose the new return date.

  5. Click ‘Apply.'

The system will automatically recalculate the rental cost once the extension is applied. By default, the system adds a charge at the full-day rate for each additional day.

Customizing Charges for the Extended Period:

If you prefer not to charge the full-day rate for the extended period, you can remove this charge by clicking the red 'X' next to it in the Order Summary.

When released, the rental amount will be calculated, including our standard multi-day discounts, equivalent to the cost of the renter who had initially booked the rental up to the new return date.

We hope these steps make extending your rental return date a breeze! Please get in touch with our support team if you have any questions or need further assistance. Happy renting!

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