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How should I prepare before my renter arrives to pick up their rental?
How should I prepare before my renter arrives to pick up their rental?

Getting ready for your renter to arrive? Here's how to prepare like a pro.

Dave avatar
Written by Dave
Updated over a week ago

We want to ensure that your rental transaction goes smoothly, so follow these straightforward and easy-to-follow tips to be a pro at getting ready.

Prepare Your Gear

Before your renter arrives, take some time to prepare your gear correctly. Here's what you should do:

  • Double-check that all items are present and in good condition.

  • Clean and test everything to make sure it's in perfect working order.

  • Ensure all batteries are fully charged, so your renter can use the equipment immediately.

  • Take inventory of your gear and pack it carefully for easy handover.

Coordinate Pickup

To make the pickup process seamless, follow these simple steps:

  • Provide clear directions to the meetup location to make sure everything is clear.

  • Be readily available to respond to texts, phone calls, or emails, so your renter can easily reach you if needed.

  • Be punctual and arrive on time for the meeting, respecting your renter's schedule.

At the Meeting

During the meeting with your renter, follow these friendly guidelines:

  • Greet your renter warmly and check their ID to ensure their identity matches their profile. If they have added an Authorized Person, verify their ID as well.

  • Only hand over the gear after verifying the person's ID for security reasons.

  • Please allow enough time to help the renter as they prepare and check the equipment. Being helpful during this process can lead to a more positive experience for both parties.

  • Run through the Digital Checksheet together with the renter. This handy tool is accessible from their phone or laptop. You'll complete the checksheet when the renter returns the gear.

By following these friendly and straightforward tips, you'll be fully prepared for your renter's arrival, ensuring a smooth and enjoyable rental experience for everyone involved. Please get in touch with our customer support team if you have further questions or need assistance. Happy renting!

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