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Troubleshooting Email Delivery Issues
Troubleshooting Email Delivery Issues

How to Ensure You Receive Notifications from Us

Dave avatar
Written by Dave
Updated over a week ago

To make sure you're receiving all important notifications from us, follow these steps to troubleshoot common email delivery issues:

  1. Ensure Notification Settings Are Turned On:

    • Go to your name > Settings > Account.

    • Ensure your email is correct and "Receive notifications" is checked.

  2. Ensure You Have Not Opted Out of Specific Notifications:

    • Go to your name > Settings > Notifications.

    • Ensure the desired notifications are checked.

  3. Ensure Our Emails Are Not Marked as Spam:

    • If our emails are marked as spam, your provider can't unlist us.

    • Add a new email address to receive notifications:

    • Go to your name > Settings > Account.

    • Add and verify a new email address.

If you need further assistance, please contact our support team.

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