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What if I’ve misplaced an item as a renter?
What if I’ve misplaced an item as a renter?

Missing Items Policy: A Guide for Renters

Jimmy avatar
Written by Jimmy
Updated over a week ago

At ShareGrid, we prioritize transparency and trust. It's essential for renters to understand our policies about missing items to ensure a smooth rental experience.

Here's what you need to know:

1. Responsibility for Missing Items:

Missing items are not covered under any of our coverage options. If an item from your rental goes missing, it is your duty to return it to the equipment owner promptly.

2. 24-Hour Window for Return:

If you notice that an item is missing upon return, you have a 24-hour grace period, starting from the return date and time, to locate and return the missing item. Please note that any transportation or associated costs for the return will be your responsibility.

3. Extending the Return Time:

If you require more time to locate and return the missing items, obtaining the equipment owner's written consent is crucial. This agreement must be documented within the rental conversation on ShareGrid.

4. Potential Late Fees:

Please understand that delayed returns can disrupt the owner's subsequent rental arrangements. As such, if items aren't returned within the stipulated time, the owner, at their discretion, may impose a late fee equivalent to one rental day.

5. Charges for Lost Items:

If you are unable to locate and return a missing item, you'll be charged for the replacement cost of the item. This charge will be made to the card linked to the rental. Should we face difficulties in collecting the amount, we may have to involve a collections agency, which could impact your credit score.

In summary, it's always best to thoroughly check your rental equipment before returning to avoid any potential complications or charges. At ShareGrid, we value our community's trust, and we believe that understanding these policies helps foster a positive rental experience for all parties involved.

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