The ShareGrid Owner Guarantee offers complete peace of mind to owners, for rentals up to $20,000 in replacement value.

If someone rents your listing and does not return it, ShareGrid will replace the item or reimburse you for the replacement value. 

If you have your own insurance policy which covers rentals to other people, you will be required to make a claim on that policy first, before making a claim under the ShareGrid Owner Guarantee. If your insurance will not cover the loss, or your claim is rejected, you can make a claim under the ShareGrid Owner Guarantee.

All scenarios referred to in this article are for rentals valued at a cumulative total of $20,000 or under. If your listings exceed this value, we strongly recommend that you purchase voluntary parting coverage.

Why does ShareGrid offer this?

We work very hard to ensure that ShareGrid is the safest way to rent your items to other people. We use cutting-edge technology and devote a huge amount of time and energy to security. In order to rent on the site, renters need to pass rigorous identity verification checks and provide a significant amount of identifying information.

Even so, there are cases when a renter decides to risk everything and not return the gear that they rented on the site. This scenario is known as voluntary parting. These cases are extremely rare, but when they occur they can be devastating to the owner of the gear. We want to do everything we can to reduce the impact of this kind of loss, and protect our community.

Do I still need voluntary parting coverage?

The ShareGrid Owner Guarantee only protects rentals up to a total $20,000 in value, rented at any one time. This is a cumulative limit, not a per rental limit.

For example, if you simultaneously rent out an item valued at $15,000 and an item valued at $10,000 (with a total cumulative exposure of $25,000), the ShareGrid Owner Guarantee only offers protection up to $20,000.

If you ever rent out equipment which exceeds that total value at one time, we strongly recommend investing in voluntary parting insurance.

You can purchase this type of coverage directly through your ShareGrid account, as part of an Annual policy (go to Settings / Insurance / Annual to get a live quote or purchase a policy). Policies are provided by our partner Athos Insurance, equipment coverage experts who offer some of the most competitive rates in the industry.

Eligibility

There are a couple of steps you must take to ensure that your items are protected under the ShareGrid Owner Guarantee:

  • Set the Replacement Value accurately for each item you list for rent on the site. ShareGrid will only pay out for an item up to the listed Replacement Value. The guarantee only applies to rentals up to a total of $20,000 in value.
  • Make sure all items in a package are mentioned in the listing. If they’re not in the listing, they may not be protected by the ShareGrid Owner Guarantee.

To be eligible to make a claim, you must be the person or business owner who created and verified the account on ShareGrid and maintained the Listing. You must not have been convicted of any felony offenses in the past 5 years, and you must never have had insurance cancelled, refused or declined.

Making a claim

Here are the steps if you want to make a claim under the ShareGrid Owner Guarantee:

  • If your Listing is not returned on time, you must notify ShareGrid within 48 hours of the end date of the rental via email, message, or phone. ShareGrid will immediately assist you in attempting to recover the unreturned Listing. 
  • If your Listing is not returned within 72 hours of the end date of the rental, we recommend that you make a police report for theft by fraud or theft by false pretenses. Some states and municipalities may require you to send a written demand to the renter for the return of the Listing before you can make a police report. All claims of theft require: 1) a copy of a filed police report; 2) confirmation of the police report filing and a criminal investigation by law enforcement; and 3) any information or footage that can help provide details of the theft for ShareGrid’s investigation of the claim. 
  • If you have your own insurance policy which covers rentals to other people, you will be required to make a claim on that policy first, before making a claim under the ShareGrid Owner Guarantee. If your insurance will not cover the loss, or your claim is rejected, you can make a claim under the ShareGrid Owner Guarantee.

Exclusions

The ShareGrid Owner Guarantee does not apply to:

  • Loss of use or ongoing rental fees for the time before you receive a reimbursement or replacement.
  • Damage or wear and tear to the Listing, which should be claimed by the renter. 
  • Missing items where the renter is responsible for a reimbursement.
  • Physical locations, vehicles, grip & electric trucks, props, watercraft, and aircraft. 

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