At ShareGrid, our primary goal is to foster a community built on trust and seamless transactions. Our Buy & Sell Protection is designed to provide both buyers and sellers with a secure and positive experience. Here’s what you need to know:
Safe Payments: All payments are processed via Stripe, ensuring a secure transaction environment. Stripe is PCI Service Provider Level 1 certified and adheres to best-in-class security practices.
Fraud Protection: Our advanced fraud detection system acts proactively, stopping many unauthorized transactions. Should any issues arise, we’ll step in, investigate, and help resolve them.
Review & Returns: Enjoy peace of mind with our 48-Hour Return Policy. Within 48 hours of receiving your order, request a return and refund, provided the items remain in the condition you received them. Depending on the return reason, either the buyer or seller might bear the shipping and insurance costs.
Responsive Support: Our dedicated in-house support team, well-versed in the items you purchase, is at your disposal via email, chat, or phone.
Dispute Resolution: Should any issues arise with your order, reach out to us and file an Incident Form within 48 hours of receipt. We'll mediate between both parties, holding funds securely until a resolution is found.
Secure Payments: Avoid the risks of cash deals or unverified transfers. We safely hold buyer funds and release them directly to your bank account post-buyer’s acceptance.
Fraud Protection: Just as with our buyers, we actively monitor and intercept fraudulent activities, ensuring sellers remain protected.
Responsive Support: Our dedicated team is always ready to assist, knowledgeable about your selling items, and available across multiple communication channels.
Dispute Resolution: Should challenges arise in your sale, reach out and file an Incident Form. We’ll mediate, securely holding funds until an agreement is reached.
Seller Best Practices:
Accurate Listings: Ensure your item listings are precise, with current photos and comprehensive details.
Stay Updated: Remove listings of items sold elsewhere.
Clear Shipping Policies: Dispatch items within two business days post-sale confirmation.
Signature Requirement: Use a signature-required delivery service for items over $250.
Adequate Insurance: Insure shipments as sellers bear responsibility for damage or loss in transit. Consult our Shipping Guide for more insights on safe shipping.
ShareGrid Buy & Sell Protection Requirements:
Transactions must be processed on ShareGrid's platform, including both payment and shipment records. Cash transactions aren’t covered.
Ship to the confirmed buyer's address only. Items over $250 require a signature upon delivery.
Sellers bear responsibility for damage or loss during shipping and should ensure packages accordingly.
Buyers must inspect items within 48 hours. All sales are finalized post this window. If items weren't received, a protection claim must be filed within 48 hours from the expected delivery date. The fraud protection cap stands at $5,000.
Notice: ShareGrid is not an insurance entity or licensed to operate as one. The Buy & Sell Protection is not an insurance policy but a service. Adherence to our Terms of Service is mandatory for eligibility.
For concerns or suspicious activities, reach out to us at firstname.lastname@example.org. We're committed to ensuring your peace of mind on ShareGrid.