At ShareGrid, our primary goal is to foster a community built on trust and seamless transactions. Our Buy & Sell Protection is designed to provide buyers and sellers a secure and positive experience. Here’s what you need to know:
Buyer Protection:
Safe Payments: All payments are processed via Stripe, ensuring a secure transaction environment. Stripe is PCI Service Provider Level 1 certified and adheres to best-in-class security practices.
Fraud Protection: Our advanced fraud detection system proactively stops unauthorized transactions. Should any issues arise, we’ll step in, investigate, and help resolve them.
Review & Returns: Enjoy peace of mind with our 48-Hour Return Policy. Within 48 hours of receiving your order, you can request a return and refund, provided the items remain in the condition you received them. Depending on the return reason, the buyer or seller might bear the shipping and insurance costs.
Responsive Support: Our dedicated in-house support team, well-versed in the items you purchase, is available via email and chat.
Dispute Resolution: If you have any issues with your order, contact us and file an Incident Form within 48 hours of receipt. We'll mediate between both parties and hold funds securely until a resolution is found.
Seller Protection:
Secure Payments: Avoid the risks of cash deals or unverified transfers. We safely hold buyer funds and release them to your bank account after the buyer’s acceptance.
Fraud Protection: Like our buyers, we actively monitor and intercept fraudulent activities, ensuring sellers remain protected.
Responsive Support: Our dedicated team is always ready to assist, knowledgeable about your selling items, and available across multiple communication channels.
Dispute Resolution: Should challenges arise in your sale, contact us and file an Incident Form. We’ll mediate and securely hold funds until an agreement is reached.
Seller Best Practices:
Accurate Listings: Ensure your item listings are precise, with current photos and comprehensive details.
Stay Updated: Remove listings of items sold elsewhere.
Clear Shipping Policies: Dispatch items within two business days post-sale confirmation.
Signature Requirement: Use a signature-required delivery service for items over $250.
Adequate Insurance: Insure shipments as sellers bear responsibility for damage or loss in transit. Consult our Shipping Guide for more insights on safe shipping.
ShareGrid Buy & Sell Protection Requirements:
Transactions, including payment and shipment records, must be processed on ShareGrid's platform. Cash transactions aren’t covered.
Ship to the confirmed buyer's address only. Items over $250 require a signature upon delivery.
Sellers bear responsibility for damage or loss during shipping and should ensure packages accordingly.
Buyers must inspect items within 48 hours. All sales are finalized post this window. If items weren't received, a protection claim must be filed within 48 hours from the expected delivery date. The fraud protection cap stands at $5,000.
If you have concerns or want to report suspicious activities, contact us at help@sharegrid.com. We're committed to ensuring your peace of mind on ShareGrid.
Disclaimer: ShareGrid is not an insurance provider, broker, or agent. ShareGrid is not licensed in any state or country to be an insurance provider, broker, or agent. ShareGrid Buy & Sell Protection is not an insurance policy. Eligibility for reimbursement under the ShareGrid Buy & Sell Protection is subject to your compliance with all of the terms and obligations in ShareGrid's Terms of Service.