If you've come across the message 'ShareGrid is reviewing this rental' and you're wondering why you can't accept the rental request, don't worry! We're here to explain everything clearly.
At ShareGrid, the safety and security of our community members are of utmost importance to us. Over the years, we've built a thriving community of people sharing their equipment, and our top priority is to ensure everyone's well-being. To achieve this, we've implemented robust automated verification and security systems and a dedicated team that manually reviews rental requests to avoid fraudulent activities.
So, when you encounter the 'ShareGrid is reviewing this rental' message, our team checks the request to verify its legitimacy. We want to ensure that every transaction on our platform is trustworthy, so we might need extra time or more information from the renter to approve a specific request.
Here's what you should do if you see this message: please be patient and don't go ahead with the rental until you receive a notification from us. We'll make sure to let you know as soon as you're clear to move forward. While most reviews are completed within a few hours during the regular workday, it might take up to 48 hours if we require additional information from the renter or are experiencing high demand.
Your safety and peace of mind are essential, so we may need to cancel a rental request if it raises any concerns. Therefore, please do not share rental pick-up or contact information until after you accept the rental request by clicking the green "accept request" button.
Rest assured; we're doing our best to expedite the review process while ensuring the security of all transactions. We appreciate your understanding and cooperation.
If you have any questions or need further assistance, please don't hesitate to contact our friendly support team. We're always here to help! Thank you for being part of our fantastic sharing community!